- Promote and maintain all steps of the Customer Service program with each patron and employee you encounter.
- Promote a positive environment for all customers and employees to promote a return visit of customers and achieve job satisfaction for all employees.
- Support and assist with executing housekeeping initiatives.
- Assist in handling customer concerns.
- Step in and work alongside housekeeping staff to ensure teamwork, compliance, and cleanliness standards are maintained.
- Assist in ensuring standards and procedures for work performed by housekeeping staff are adhered to.
- Assist Casino Operations Leader in monitoring housekeeping staff schedules to ensure adequate coverage and service standards.
- Inspect and evaluate physical condition of establishment.
- Submit to management any recommendations for improvement, repairs, furnishings, relocation of equipment, and reallocation of space.
- Record and submit to management any problems encountered on shift or area supervising.
- Periodically inventory supplies and equipment, and at times may assist in the ordering of needed supplies.
- Comply with company policies; all state and federal regulations; and internal controls as it relates to this position.
- Ensure compliance with company policies; all state and federal regulations; and internal controls.
Employees may be required to perform duties outside of their normal job descriptions where, in the company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.
