Sportsbook Representative (Pending Regulatory Approval)

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

As a Sportsbook Representative, you will:

• Accurately write, verify, and pay tickets for sports wagers in accordance with departmental policies and jurisdictional gaming regulations.
• Maintain an assigned cash bank throughout the shift, ensuring accurate handling of payments and change.
• Ensure sportsbook stations are fully stocked and maintained in a clean and orderly condition.
• Process sports wagers and payouts in a timely and precise manner.
• Reconcile cash bank at the end of each shift, adhering to established cash-handling procedures.
• Clearly explain betting lines, odds, and wagering rules to guests.
• Comply with Title 31 and Suspicious Activity Reporting (SAR) requirements.
• Provide courteous and knowledgeable assistance to guests, including information on property amenities and activities.
• Create and input player tracking cards.
• Promptly escalate guest concerns or suspicious activity to management.
• Perform additional duties as assigned.
• Maintain strict confidentiality in all company and departmental matters.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Proficient cash-handling skills; minimum six (6) months of cash-handling experience
• Ability to work as a part of a team in a high-stress and high-volume environment and maintain attention to detail
• Ability to work in and adapt to a dynamic and frequently changing environment
• Ability to adhere to and execute established department policies and procedures
• Working knowledge of sports
• Basic math skills to calculate winnings based on odds
• Basic computer skills
• Excellent guest service skills
• Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company standards

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer