Vice President of Hospitality

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast-paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

SUMMARY

The Vice President of Hospitality is a key executive leadership role responsible for the strategic direction, operational excellence, and financial performance of all hospitality-related departments at L'auberge Casino Hotel Baton Rouge. This includes hotel operations, food and beverage, guest services, housekeeping, and meeting and events. The VP of Hospitality will ensure an exceptional guest experience while maximizing profitability and maintaining brand standards across all areas.

• Develop and implement short- and long-term strategies for hospitality operations in alignment with overall business goals.
  
• Directs the overall operations and staff of the hospitality-related departments.
  
• Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.
  
• Identifies and capitalizes on new revenue opportunities across hotel and F&B outlets.
  
• Collaborates with leadership to drive guest satisfaction, brand loyalty, and market competitiveness.
  
• Ensures that scheduling is done effectively and efficiently, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
  
• Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance with departmental budget initiatives. Report’s budget concerns/deviations to Executive Management/GM.
  
• Responsible for the overall achievement of departmental guest service goals.
  
• Makes final decisions on hotel policies and services and resolves guest complaints while supporting guest service programs.
  
• Presents strategic, operational, and financial updates on areas of responsibility to a variety of audiences.
  
• Ensures that the receiving, holding, and issuance of products are within the quality and control standards for all areas of responsibility.
  
• Works closely with Marketing to drive occupancy and maximize revenue for all areas of responsibility.
  
• Makes decisions for financial activities of all areas of responsibility, to include, but not limited to, setting room rates, menu pricing, etc., in collaboration with the Executive Management Team.
  
• Ties operational challenges to strategic direction and the ability to be effective in a large organization.
  
• Works with outside vendors for cost-effective solutions for repairs, upgrades, projects, etc.
  
• Responsible for ensuring regulatory compliance within the area of authority and reporting potential issues to Executive Management/GM.

• Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university in Business Administration or related field; ten (10) years of progressive Food & Beverage, Hotel, Hotel Sales, or equivalent of education and experience combined. Three (3) years’ experience directing a multi-unit F&B operation required.
• Comprehensive knowledge of OSHA standards.
• Ability to think strategically and operationally about factors such as: pricing, quality, marketing, price/value perceptions, customer satisfaction, employee training, and development as they relate to overall Food & Beverage and Hotel products.
• Ability to develop financial, business, and capital expenditure plans that are consistent with the overall strategic positioning of the property.
• Knowledge of food cost and labor analysis, in addition to hotel operations.

SUPERVISORY RESPONSIBILITIES                    

This job has supervisory responsibilities. 

• Responsible for staff development and training programs. 

• Responsible for the rewards and recognition program to maximize employee engagement. 

• Evaluates team members within the department and delivers constructive feedback to employees in regards to performance. 

• Determines recommendations for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.  

• Determines work procedures and expedites workflow. 

• Responsible for employee performance (disciplining, coaching, counseling). 

LANGUAGE SKILLS

Ability to read and communicate verbally in English. Written communication skills in English may also be required.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 30 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.

Employees could be exposed to an environment containing unrestricted secondhand tobacco smoke.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer