F&B Shift Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Key Objectives:

· To provide excellent customer service.

· Protection of Company funds.

Essential Responsibilities:

· Responsible for fostering a fun environment.

· Responsible for being a gracious host to all guests and co-workers.

· Responsible for promoting a positive influence in the community and participating in company-sponsored events.

· Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.

· Monitors guest consumption of alcohol and intervenes as needed according to company policy and T.I.P.S training.

· Directly manage the operations of the gaming food and beverage team.

· Resolve customer complaints regarding food and beverage service and quality.

· Train team members in food and beverage service, sanitation, and safety procedures.

· Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards

· Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.

· Control inventories of beverages, including liquor, and report any shortages to designated personnel.

· Assign duties, responsibilities, and work stations to team members in accordance with work requirements.

· Analyze operational problems, such as theft and waste, and establish procedures to alleviate these problems.

· Interview, select and set training schedule new team members.

· Review, adjust and administer working schedules of team members and Outlet Assistant Managers

· Assign and apportion work to be done by Outlet Assistant Managers.

· Plan work processes and determine effective techniques or processes to be used by team members during business.

· Supervise and manage the work processes or procedures of team members and Outlet Assistant Managers.

· Conduct individual or group pre-shift meetings with team members and provide daily positive feedback.

· Understand and adhere to disciplinary policies including but not limited to counseling team members and Outlet Assistant Managers and the use of progressive discipline to modify poor performance.

· Address and manage complaints, grievances or concerns from team members and Outlet Assistant Managers.

· Effectively use, administer and manage rewards and recognition for front line team members.

· Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations.

· Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.

· Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.

· Develop, maintain and manage training programs.

· Handle customer complaints and support all customer service programs.

· Understand and adhere to regulatory, department and company policies and procedures.

· Make determinations regarding types of materials, supplies, or tools to be used.

· Supervise and manage attendance and time records of team members.

· Effectively manage departmental expenses.

· Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.

· Protect and preserve assets of the company.

· Assist the Food and Beverage Manager and Director with budgetary goals, planning and implementation.

· Understand and adhere to all bargaining unit agreements.

· Meet grooming and appearance requirements.

· Meet attendance guidelines.

· Other duties, as needed.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Must have outgoing, energetic and enthusiastic attitude.

· Must enjoy hosting and serving others.

· Must be comfortable initiating conversations and creating a fun environment with our guests.

· Must qualify for licensing by Ohio Lottery Commission.

· Must be able to work as a team.

· Must be able to tolerate a high stimulus environment.

· Must be able to work a at a very fast pace and walk long distances throughout the shift.

· Must be able to pass a background check.

· Must be able to pass training in alcohol awareness and responsible alcohol service.

· Must have open availability including all three shifts, weekends, and holidays.

· Must be able to respond to visual and oral cues.

· Must meet professional appearance standards as prescribed by company policy.

· Must be comfortable and capable learning new software.

Education and/or Experience: Five years cumulative experience in a Food and Beverage leadership position. Bachelor’s degree preferred.

Language Skills: Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certifications, Licenses, Registrations: Must be able to qualify for licenses and permits required by federal, state and local regulations.

Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The Team Member is required to walk, climb or balance; stoop, kneel, crouch, or crawl, push, pull, carry, reach, bend, twist and talk or hear when performing job duties in varying work areas. Must be able to lift up to 40 lbs. Team Members must be drug and nicotine free.

Work Environment: The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· The noise level in the work environment is usually very loud.

· All Team Members at Hollywood are under surveillance (and audio surveillance in limited areas). Performance may be observed and recorded.

· Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer