Hotel Housekeeping Coordinator

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

As a Hotel Housekeeping Coordinator, you will:

Shift: 2 Shifts - 7am-3:30pm / 3 Shifts: 3pm-11:30pm | Pay: $18.00 per hour

• Responsible for practicing, supporting, and promoting our ACES guest service culture.
• Ensures there is adequate staffing to cover daily assignments, and that paperwork is filled out completely to begin each day.
• Maintains Housekeeping log books. 
• Answers phone promptly and professionally, and expedites information accordingly.
• Works with Front Desk and Housekeeping to input and update room status on a constant basis.
• Secures and tracks all lost and found hotel and guest property.
• Functions as a GRA/inspector/Houseperson if necessary, picking up rooms as needed.
• Finalizes paperwork each day, including key log, device log, telephone log, room status, etc.
• Enforces procedures for handling hotel property, i.e., irons, boards, cribs, rollaways, etc.
• Processes and dispatches all work orders, including follow-up.
• Completes daily Housekeeping reports, if necessary.
• Works as a team with other employees.
• Responsible for providing exceptional Customer Service to all guests.
• Greets all guests throughout shift with the proper salutation and pleasant expression.
• Reports all safety hazards or maintenance deficiencies for proper handling.
• Performs other miscellaneous job duties as assigned.

• High School Diploma or equivalent.
• Minimum six (6) months of Hotel Housekeeping experience.
• Minimum one (1) year of experience with Microsoft Office computer programs such as Word, Excel, and Outlook.
• Ability to maintain confidentiality of sensitive information.
• Effective communications skills (verbal and written).
• Requires the ability to distinguish letters, numbers, and symbols.
• Requires the ability to use office equipment such as computers, copiers, fax, and calculator.
• Ability to perform duties with a sense of urgency.
• Must be well organized.
• Must be able to work with cleaning chemicals and be able to handle chemical fumes and airborne particles (on occasion).
• Must be able to walk, stand, and work on hands and knees for long periods of time.
• Physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer