Overnight Front Desk Clerk

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

As an Overnight Front Desk Clerk, you will:

Shift: 11:00pm - 7:30am | Pay: $17.00 per hour

• Responsible for greeting and welcoming hotel/casino guest in an enthusiastic, friendly manner.
• Assigns appropriate guest room accommodations during hotel checking.
• Responsible for ensuring that the guest's needs and special requests are met.
• Secures proper payment and deposits for hotel accommodations.
• Verifies that departing guests have experienced superior hospitality.
• Invokes service recovery when appropriate.
• Reviews guest room accounts for accuracy.
• Uses proper accounting procedures to correct discrepancies.
• Books hotel reservations and handles cancellations.
• Coordinates with casino personnel to secure accommodations and provide ViP service for Gaming.
• Responsible for hotel rate yield management, balancing hotel inventory, and identifying potential walks.
• Adheres to all established Credit and internal Audit procedures to minimize exposure to loss of revenues.
• Handles telephone correspondence.
• Expeditiously handles guest mail and fax transmissions.
• Sells and redeems gift certificates.
• Assists hotel/casino guests with information and directions.
• Responsible for maintaining a $500 cash bank and Supervisor's $4,000 bank and adhering to cash variance policy.
• Adheres to uniform standards.
• Completes all night Audit processes.
• Assists in ensuring Front Office staff behavior and appearance are in compliance with established policies and standards.
• Supervises staff on shift.
• Acts as a role model to other employees and always presents oneself as a Credit to Hollywood.
• Performs other duties as assigned.

• College degree preferred.
• Two years of experience in Hospitality industry preferred.
• Ability to handle multiple tasks.
• Must possess a sales strategy mentality to maximize occupancy and revenues.
• Excellent customer service skills.
• Manual dexterity and coordination to operate office equipment including 10-key adding machine, personal computers, fax machine, and photo copier.
• Must be able to read, write, speak, and understand English.
• Must be able to work flexible hours and shifts. Physical, Mental, and Environmental Demands:
• Must be able to stand and walk for long periods of time.
• Must be able to maneuver throughout hotel and casino, including up and down stairs.
• Must be able to lift and carry upwards of five pounds.
• Able to bend, reach, kneel, twist, and grip items.
• Must be able to respond to visual and aural cues.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer