Cigar Lounge Concierge

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino.
• Adhere to established department and property policies and procedures regarding guest service standards.
• Reponsible for keeping the cigar lounge clean and orderly.
• Responsible for greeting guests, providing recommendations for cigars, food, and drinks, and processing sales transactions through the Point Of Sales (POS) system.
• Assists in educating guests on cigar flavors, origins, and smoking techniques, as well as pairings with beverages.
• Maintain optimal conditions in the cigar lounge, manage cigar and beverage inventory, and restock supplies as needed.
• Assists in keeping the lounge area clean, organized and welcoming, including setting up workspaces and managing ashtrays.
• Assists in managing inventory efficiently in an effort to control operating costs.
• Assists with overall strategies for guest service and revenue growth in order to maximize profitability.
• Enforce and adhere to local laws and regulations, as well as company policies regarding tobacco sales and smoking.
• Perform opening and closing duties, assist with events such as tastings, and maintain positive relationships with guests and all departments.
• Enthusiastically supports, actively promotes, and demonstrates superior guest service in accordance with department and company standards and programs.
• Enhance guest interactions by providing a friendly greeting, offering directions, answering questions, and creating an upbeat and positive atmosphere.
• Responsible for assisting all F&B outlets if needed.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Adheres to all Food & Beverage policies and procedures including cash handling and other transactions.
• Maintains strict confidentiality in all departmental and company matters.
• All other duties as assigned.

• High School Diploma or GED equivalent.
• Must have excellent verbal, written, and interpersonal skills.
• Must have excellent guest service skills.
• Must be very friendly and outgoing.
• Strong client interface and presentation skills preferred.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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