HOUSEKEEPING SUPV

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• Responsible for supervising housekeeping functions on assigned shift to ensure the cleaning and upkeep of hotel rooms, meeting rooms, public spaces, hallways, work and storage areas according to established standards, as well as to achieve effective and efficient supervision of team members and financial resources. 

• Must maintain the strictest confidence of any and all confidential information disclosed by any Cactus Petes entity. 

• Coach, monitor, and develop team members for improved performance. 

• Issuing timely performance evaluations on subordinates and offering guidelines and resources to achieve goals. 

• Track team member’s attendance in accordance with approved attendance-tracking system. 

• Responsible for personnel needs (training, evaluating) of the housekeeping department. 

• Maintain an inspection program for all assigned public areas and guest rooms. 

• Maintain work order system to ensure proper maintenance to guest rooms. 

• Maintain control of linen rooms, storerooms, and cleaning supplies ensuring adequate security and supply. 

• High School Diploma or equivalent preferred. 

• Valid Driver License required. 

• General knowledge of Microsoft Word, Excel, and Outlook is preferred. 

• Excellent communication and guest service skills are a must; friendly, outgoing and service oriented personality.   

• Two years of Hotel housekeeping experience or relative field preferred. 

• Must have excellent organizational and communication skills.   

• Ability to write reports, business correspondence, and procedure manuals. 

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 

• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. 

• Demonstrated intermediate level of competence in the areas of ambition, customer service, engagement, leadership, business reasoning and emotional intelligence. 

• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate. 
• Must be 21 years of age.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer