Business Development Host Multi-Property

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• Support the Marketing and Player Development teams at Hollywood Casino Tunica and 1^st Jackpot Casino Tunica with flexibility to adapt daily between properties, duties and tasks assigned.
• Assists in the development and execution of all promotions, gift giveaways, entertainment acts and special events while supporting departmental compliance to established budget.
• Support Marketing Specialist, and Social Media Coordinator duties at both Hollywood Casino Tunica and 1st Jackpot Casino Tunica.
• Ability to support audio / visual and entertainment duties as needed.
• Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.
• Performs outbound telemarketing and supports Executive Hosts and Casino Hosts while ensuring customer expectations are exceeded.
• Books and coordinates reservation requests for rooms, food, transportation, events, tickets or other guest requests as deemed appropriate.
• Builds loyalty and increases frequency with guests by providing excellent service.
• Issues comps and makes appropriate comp decisions based on level of play, tier, and guest loyalty.
• Coordinates internal support related to each special event, promotion, or entertainer for all appropriate departments.
• Coordinates with Creative Services to properly fulfill all printed material requirements for promotions, special events, entertainment, and VIP parties.
• Analyzes the effectiveness and success of promotions, special events, entertainment and VIP parties.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Responsible for adhering to all regulatory compliance within area of responsibility and reporting potential issues to management.
• Must have a strong work ethic, embrace change, and have a positive attitude regardless of duties assigned.
• Maintains strict confidentiality in all departmental and company matters.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Associate’s degree in marketing, management, finance or related area; or equivalent combination of education and experience. One year of casino host, special events, or promotions experience preferred.
• Must have excellent verbal, written, and interpersonal skills.
• Must have technical proficiency and knowledge in Microsoft Applications (Word, Excel, and Outlook); experience with casino-based applications a plus.
• Possess excellent oral and written communication skills; strong guest service skills required.
• Must have the ability to interact with guests, staff and colleagues to resolve problems and conflicts in a diplomatic and tactful manner.
• Must be willing to work independently and have the courage to make decisions based on the facts presented.

SUPERVISORY RESPONSIBILITIES                                                     

This job will not have supervisory responsibilities.

LANGUAGE SKILLS

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, guests, and the general public.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS

Must be able to qualify for licenses and permits required by federal, state and local regulations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to stand, sit; use hands to finger, handle, or feel; and taste or smell. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually very loud.

Employees may be exposed to an environment containing unrestricted secondhand tobacco smoke.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer