Director of Sales

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

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POSITION SUMMARY

Develop and implement the strategic sales and catering plans for the hotel to meet and exceed revenue targets and maximize profitability

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Lead direct reports in a manner that achieves the properties sales goals and holds them accountable to their essential duties and responsibilities.
• Key account management and new account development
• Promote the story of the property in the market and participate in community events as required
• Develop and implement strategic plans and forecasts to achieve property and corporate objectives
• Assist in yield management strategies to maximize occupancy and profitability
• Directs training and performance evaluations to develop and control sales and catering programs
• Meets with key clients, assisting representative with maintaining relationships, negotiating and closing business
• On an ongoing basis, review function space blocking to maximize client flow and revenue optimization
• Work to upsell events to achieve higher B & C revenues, AV, and additional needs for clients
• Coordinates liaison between sales department and other departments
• Prepares periodic report showing sales volume, potential sales, and areas of proposed client base expansion
• Reviews and analyzes performances against programs, quotes and plans to determine effectiveness
• Ensure strategic and effective departmental communication through department meetings
• Motivate and encourage team members to creatively approach potential business
• Attend meetings as scheduled and hold regular meetings with team members
• Other job-related duties as assigned

QUALIFICATION REQUIREMENTS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor’s Degree in Sales, Marketing or Business (or related field) or equivalent work experience.
• Proven experience in hotel sales or a similar role, minimum of five (5) years related experience in management position required.
• Proven track record of driving revenue growth and achieving sales targets.
• Strong leadership, communication, and interpersonal skills.
• Strategic thinker with the ability to develop and execute effective sales and marketing strategies.
• Excellent negotiation and relationship-building skills.
• Proficiency in Delphi, digital marketing platforms, and Microsoft Office
• Must have excellent written and verbal communication skills in order to accurately report and present to upper management
• Strong mathematical and organizational skills
• Must have excellent guest service skills (interpersonal) and ability to resolve conflict; Strong supervisory and management skills; must be able to work independently
• Demonstrate the ability to anticipate and solve practical problems or resolve issues
• Ability to multi-task; strong time management & organizational skills
• Strategic mindset and ability to analyze market data and trends.
• Track record of achieving sales targets and driving revenue growth
• Ability to maintain confidentiality of sensitive information
• Maintain current licenses and permits as prescribed by local, state and federal agencies

SUPERVISORY RESPONSIBILITIES                                                     

This job has supervisory responsibilities.

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Determines work procedures and expedites workflow.
• Responsible for employee performance (disciplining, coaching, counseling).

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 30 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently exposed to moving mechanical parts, risk of electrical shock, and vibration.  The noise level in the work environment is usually moderate.

Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke.

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Equal Opportunity Employer