IT Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Responsible for directing the overall operations and staff of the IT department. Develops, implements, and manages operational goals, and monitors the achievement of performance and profit objectives.
• Ensure that scheduling is done effectively and efficiently, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
• Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns/deviations to the Executive Management / GM.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures all team members follow customer service standards and addresses issues as they arise. Responsible for the overall achievement of the department's customer service goals.
• Collaborate closely with the Corporate Information Technology organization regarding cross-functional governance, architecture, standards, etc.
• Provide friendly, fast, and helpful customer service through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.
• Plan, develop, organize, implement, direct, and evaluate the property's information and technology functions.
• Translate the strategic logics and tactical business plans into operational plans and systems structures.
• Manage the remote access process.
• Evaluate and advise on the impact of long-range planning of new strategies and regulatory action as those items impact the technical operating platforms of the property.
• Participate in the development of design and implementation strategies to ensure the property is kept abreast of technology trends within the industry in accordance with enterprise governance and architectural standards.
• Participate in the development of integration strategies to ensure optimal efficiency of computer systems and programs with existing end users.
• Participate in the development of disaster recovery strategies to ensure business continuity in case of system failures in accordance with enterprise governance and architectural standards.
• Ensure adequate processing and storage capacity for growing business demands based on customer volumes.
• Continually reassess the competitiveness of all information assets against the relevant comparable companies, industries, and markets.
• Establish credibility throughout the property with management and the employees to be an effective listener and problem solver of information issues.
• Participate in the development of appropriate policies and procedures to ensure the integrity of all deployed information systems in accordance with enterprise governance and architectural standards
• Coordinate the interdepartmental efforts relative to information systems throughout the property.
• Provide technical advice and knowledge to the executive team.
• Manage the budget and other financial measures of the Information and Technology Department.
• Regularly reassess systems mix, policies, procedures, and personnel to ensure compliance with strategic logics and operational objectives.
• Interview, select, and train new team members.
• Review, adjust, and administer working schedules of team members.
• Understand and adhere to disciplinary policies, including but not limited to counseling team members and the use of progressive.
• Effectively use, administer, and manage rewards and recognition for team members.
• Recommend or oppose the change in status of team members, including but not limited to changes from full-time to part-time, promotions, and transfers.
• Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris, and litter.
• Make determinations regarding types of materials, supplies, or tools to be used.
• Supervise and manage attendance and time records of team members.
• Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.
• Responsible for ensuring compliance with all regulatory compliance within the area of responsibility and reporting potential issues to Executive Management / GM.
• Maintains strict confidentiality in all departmental and company matters.

QUALIFICATION REQUIREMENTS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor’s degree in computer science or management information systems
• Subject matter knowledge of Gaming Operations
• 2-3 years of demonstrated experience in the application of a wide range of systems preferred
• Familiarity with Governance and Information Security frameworks (PCI, SOX, Audit)
• Minimum 1-3 years of project leadership or management experience
• Business management, systems management, project management, contract negotiation and administration, operating, and capital budgeting skills
• Must be proficient in Microsoft applications
• Ability to manage a team working in a high-pressure environment towards successful results for the property and company
• Administrative, P/L management, technical, problem-solving, and negotiation skills
• Strong verbal and written communication skills are required to communicate with all levels within the company and vendors
• Proven experience in handling user problems and vendor relationships
• Able to prioritize, direct, and monitor multiple tasks and assignments
• Technical knowledge of the PC environment, including hardware, operating system, and networking
• Ability to analyze problems and apply logical/cost-effective solutions
• Evaluate, recommend, and implement proven technologies that apply to business strategies and system needs
• Planning and tactical deployment of objectives that provide effective and efficient operations and support for the property
• Strong organizational skills
• 3 years of IT management experience minimum

SUPERVISORY RESPONSIBILITIES                                          

This job has supervisory responsibilities.

• Responsible for staff development and training programs.
• Responsible for the rewards and recognition program to maximize employee engagement.
• Evaluates team members within the department and delivers constructive feedback to employees in regards to performance.
• Determines recommendations for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.
• Determines work procedures and expedites workflow.
• Responsible for employee performance (disciplining, coaching, counseling).

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state, and local regulations.

Must complete TIPS training.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud.

Employee could be exposed to an environment containing unrestricted secondhand tobacco smoke.