Casino Assistant Shift Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department.  Provides oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift.  Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.  

• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. 

• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. 

• Enthusiastically supports, actively promotes, and demonstrates superior guest service in accordance with department and company standards and programs.  Ensure guest service standards are followed by all team members and addresses issues as they arise.   

• Provides oversight for the gaming floor on their assigned shift.   

• Effectively handles guest concerns and requests. 

• Monitors chips and cash transactions between dealers and guests and ensures that proper payout amounts are paid to guests.  

• Responsible for the accountability of the chips, cards, dice and all other gaming equipment. 

• Verifies table inventories and effectively manages table limits. 

• Assists with overall strategies for guest service, revenue growth, and expense management in order to maximize profitability. 

• Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances.  

• Assists with the overall integrity of daily Table Games and/or Slot operations.  

• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. 

• Maintains strict confidentiality in all departmental and company matters. 

• Bachelor's degree (B.A. / B.S.) from four-year college or university; or minimum of three years of experience in a comparable Table Games and/or Slots leadership position; or equivalent combination of education and experience. 

• Must have thorough knowledge of all Table Games and Table Games/or Slots operations.  
• Excellent skills in both written and oral communication.
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems. 
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. 
• Ability to write reports, business correspondence, and procedure manuals. 
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 
• Flexible to work all shifts including holidays, nights, and weekends, as business needs dictate.  
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  

SUPERVISORY RESPONSIBILITIES                    

• Responsible for staff development and training programs. 
• Responsible for rewards and recognition program to maximize employee engagement. 
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance. 

• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. 

• Manages work procedures and expedites workflow. 

• Provides recommendation for employee performance (disciplining, coaching, and counseling). 

STAY IN THE GAME. FOLLOW US.

 We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.