Executive Assistant

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• Schedules appointments and keeps a current calendar of events and activities, including preparing and verifying travel arrangements, scheduling meetings, conferences, and community or social engagements as needed.
• Responsible for drafting, preparing, or transcribing general correspondence, communications, reports, spreadsheets, databases, charts, manuals, presentations, agendas, itineraries, and other documents as needed in the operations,
• Handles incoming guest complaint and inquiry calls and follows through to ensure satisfaction and resolution of issue.
• Coordinates hotel and ground transportation arrangements for Corporate guests, visiting team members, vendors, and others as requested. 
• Coordinates and oversees projects as directed by the General Manager, Assistant General Manager, and Director of Human Resources as needed.
• Serves as liaison for General Manager and coordinates requests with other managers and directors.
• Answers and directs incoming phone calls for the Executive offices
• Greets and directs guests and team members who visit the Executive offices.
• Manages libraries of a variety of information, including internal controls and documents.
• Has a general working knowledge of Human Resource functions to assist team members as needed.

Executive Support & Calendar Coordination

• Manage the General Manager’s calendar, including scheduling, rescheduling, and confirming all appointments and meetings.
• Coordinate and send reminders for internal and external meetings, ensuring agendas and materials are prepared.
• Maintain recurring VP and Executive meeting schedules, including VP 1:1s, IGC meetings, Evictions meetings, Executive Team meetings, and VP Continuation meetings.
• Adjust 1:1 and leadership meetings in advance of PTO/FTO schedules.
• Update calendar with VP Flex Time Off and ensure visibility for GM.

Executive Office Administration

• Attend weekly meetings with the General Manager and track key action items.
• Check GM Suggestion Box three times per week; scan and route submissions to responsible department leaders.
• Order and maintain office supplies, beverages, business cards, and shipping materials for the Executive Office and IGC.
• Order and coordinate catering and lunches for meetings and special occasions.
• Coordinate Executive birthday recognition, including cake ordering and distribution.
• Maintain GM office and restroom readiness, including monthly shower run-through.

Financial & Documentation Processing

• Reconcile GM and IGC expense reports in a timely and accurate manner.
• Process incoming and outgoing mail, packages, and FedEx shipments, including coordination with warehouse distribution when needed.
• Distribute the Weekly Termination Report to designated leaders.

ESG, Community Relations & Guest Experience

• Act as liaison with community leaders, partner organizations, and charitable partners on behalf of the Executive Office.
• Collect and submit ESG reporting to Corporate, including:
• In-kind donations
• Gift card contributions
• Volunteer hours
• Recycling activity
• Photos and summaries of internal/community events
• Coordinate requests and communications received through the Donation Committee.
• Monitor guest satisfaction comments and escalate trends, themes, and service opportunities to appropriate departments.

Executive Communication & Special Projects

• Answer and direct incoming calls for the Executive Office with professionalism and discretion.
• Provide competitor market data to the General Manager for operational review.
• Coordinate property photo orders and other professional materials as requested.
• Support Executives with administrative tasks, research needs, and special projects as assigned.

Qualifications

• High School Diploma required; Bachelor’s Degree in areas of Business Management, Marketing/Event Planning, Communications, Hospitality, or Human Resources preferred. 
• Must have five (5) years of administrative experience working with top-level executives. Gaming experience preferred.
• Strong organizational skills with ability to prioritize and manage multiple deadlines.
• Professional communication skills, both written and verbal.
• Ability to maintain confidentiality and exercise discretion consistently.
• Proficiency in Microsoft Office Suite and administrative coordination tools.
• Previous experience supporting senior leadership in hospitality, gaming, or corporate environment preferred
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have basic math skills, including the ability to add, subtract, multiply, and divide.
• Ability to assume responsibility without direct supervision.
• Must be able to handle a heavy workload in a fast-paced environment.
• Must be able to maintain confidentiality and a high level of professionalism at all times.
• Ability to maintain a valid state-issued Driver’s License.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer