Food and Beverage Manager - Gram and Dun

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for directing all Food & Beverage and casino beverage operations.
• Develop team member to provide exceptional service, products and value to our guests while maximizing profitability.
• Think strategically and operationally about factors such as: pricing, quality, marketing, price/value perceptions, customer satisfaction, employee training and development as they relate to overall Food & Beverage products.
• Develop financial, business and capital expenditure plans that are consistent with the overall strategic positioning of the property.
• Respond to changes in planning assumptions and alter plans as necessary.
• Formally present updates to plans and provide appropriate explanations and solutions to variances.
• Provide leadership and demonstrate behavior that is consistent with the Code of Conduct.
• Ensure that the receiving, holding and issuance of products are within the quality and control standards.
• Tie operational challenges to strategic direction and the ability to be effective in a large organization.
• Assist in designing and engineering menus.
• Implement and audit inventory and cost control systems and procedures.
• Direct and assist in establishing plans and organizational structure for their respective areas.
• Analyze market trends and adjust business plans to promote financial health and growth.
• Manage the work processes and procedures of departmental managers or supervisors. 
• Develop or oversee and implement departmental training programs.
• Review the performance, productivity and efficiency of managers or supervisors including but not limited to periodic evaluations and development of coaching techniques to motivate productivity.
• Develop, implement and promote programs to reward and recognize performance of team members.
• Recommend, approve or oppose the change in status of team members including but not limited to changes from full time to part time, promotions and transfers.
• Protect and preserve the assets of the company.
• Compile information, complete and submit reports as required.
• Complete regular and periodic verification processes for the proper accounting of revenues, expenses and inventory.
• Develop, enforce, review and approve changes or revisions to operating practices, procedures and standards based on business trends and practices. 
• Administer disciplinary actions, propose corrective action, and monitor post-disciplinary performance of managers, supervisors or front line team members as needed.
• Maintain strict confidentially of all files, communications and information in the conduct of company business.
• Develop, participate in and promote customer service programs to continuously improve quality service.
• Develop, attend or provide training as needed or required including but not limited to sanitation, safety and alcohol awareness.
• Provide for the safety of team members including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
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• Must adhere to regulatory, department and company policies.
• Perform all job duties in a safe and responsible manner.
• Perform other job related and compatible duties as assigned.

QUALIFICATION REQUIREMENTS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor’s degree from an accredited four-year college or university; or equivalent combination of education and experience.
• Previous supervisory experience in a full service or high-volume restaurant preferred.
• Ability to earn and maintain ServSafe certification
• Must be proficient in Microsoft applications
• Ability to train and motivate personnel
• Excellent motivational, communication and customer service skills required.
• Organizational development and personnel assessment skills
• Knowledge of food cost and labor analysis
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

LANGUAGE SKILLS

Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume and distance. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area,

Possess ability to operate an adding machine and have basic computer skills.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear.

Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.

Employee will be exposed to an environment containing unrestricted second hand tobacco smoke.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer