SUMMARY

This position will be responsible for providing food and service to all guests in the sportsbook venue. The ideal candidate will possess significant knowledge of beer, wine, spirits and sports. This is a non-supervisory position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide stellar customer service.
• Promptly and appropriately greet guests arriving at table.
• Verbally interact with guests creating a fun and exciting atmosphere.
• Provide information to guests as needed such as beverage, food selections available or sports programing.
• Takes food and drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
• Promptly and accurately take beverage and food orders.
• Properly and promptly transmit orders to the culinary staff for preparation.
• Properly serve food items to restaurant guests.
• Properly remove items and dishes from tables as needed.
• Offer or present dessert selections to guests and serve items ordered.
• Refresh and replenish beverages including water, coffee, and alcoholic beverages.
• Prepare checks and present to guests.
• Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, appropriate operation of cash register, cash bag, or bank, and proper use of Micros system.
• Complete tasks to prepare for business including tasks such as wiping down station, straightening and polishing flatware, wiping down and polishing stemware, refilling condiments, wiping chairs, and checking linens.
• Complete tasks for closing including tasks such as resetting a station for the next shift and completing assigned side work.
• Follow appropriate food handling procedures to ensure safe, quality products.
• Complete deposits at the end of each shift as required.
• Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing all work areas.
• Perform tasks to ensure an attractive patron dining area associated with the sportsbook venue including removal of trash and debris from tables and cleaning tables, chairs and sweeping and mopping floors.
• Ensure supplies and products are stocked as needed.
• Attend all departmental and company training programs or meetings as directed.
• Compile information, complete and submit reports as needed.
• Adhere to all company policies and procedures.
• Adhere to all gaming laws and regulations.
• Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter.
• Meet department uniform, appearance, and grooming requirements.
• Any reasonably requested job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Must possess one to three months of related experience and/or training with prior serving in a high-volume environment.

High school diploma or general education degree (GED); or a minimum of one to three months of related experience and/or training; or equivalent combination of education and experience.

LANGUAGE AND COMMUNICATION SKILLS

Ability to prepare, read and comprehend documents. Ability to write reports and correspondence. Ability to speak and communicate effectively with individuals and before groups of people.

MATHEMATICAL SKILLS

Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs including but not limited to counting money.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

LICENSING

Must be able to qualify for any and all licenses or permits required by local, state or federal law.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move 25 pounds and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is sometimes very loud. Employee could be exposed to an environment containing unrestricted secondhand tobacco smoke. Argosy Casino reserves the right to make changes to this job description whenever necessary.

ACKNOWLEDGEMENT

I understand that the company reserves the right to make changes to this job description as necessary or convenient.  I further understand that nothing contained in this job description or contained in any revisions creates a contract, either express or implied, between the company and myself either for employment or for the providing of any benefits or compensation of any kind. I acknowledge that no promises regarding employment have been made to me and I understand that no such promise or guarantee is binding upon the company unless made in writing by the General Manager.  I acknowledge that receipt of this job description is not an offer or promise of employment and that if an offer of employment is extended and accepted, I will be employed as an “at will” team member and that as an “at will” team member, my employment is not guaranteed for a fixed period of time and it may be terminated by the company or by me at any time for any reason with or without notice, subject to any bargaining agreement affecting me.