GRAM AND DUN BARTENDER

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Summary:

The Gram & Dun bartender is a key player in delivering a memorable dining experience at our esteemed restaurant. This role emphasizes exceptional guest service, focusing on attentiveness, professionalism, and an in-depth understanding of our culinary offerings. The bartender collaborates with the entire Gram & Dun team to ensure smooth operations and upholds the highest standards of food and alcohol service quality. The successful candidate will demonstrate a commitment to hospitality excellence, guest satisfaction, and adherence to safety and hygiene protocols.

Essential Duties and Responsibilities:

1. Embrace the company’s hospitality standard, including greeting guests and co-workers, smiling, making eye contact and using names.
2. Greet guests warmly with a smile, eye contact, and a welcoming demeanor, ensuring they feel valued and appreciated.
3. Arrive on time for shifts, fully dressed in appropriate uniform and adhering to grooming standards.
4. Welcome guests to their seat, present menus, and explain daily specials and unique menu items.
5. Maintain a clean and organized service area, ensuring all necessary utensils, glassware, linens and alcohol are available and in pristine condition.
6. Assist in setting up and resetting the bar in accordance with Gram & Dun standards, ensuring a polished and inviting dining environment.
7. Know the menus thoroughly to answer questions, make personalized recommendations (including drink pairings), and inform guests about specials.
8. Extensive knowledge of the food, drink, beer and wine menus. Must be able to pair drinks with food. Must be able to pass a written test.
9. Retrieve, prepare, display, sell and serve products to customers including but not limited to alcoholic and non-alcoholic beverages.
10. Pour, mix or prepare ingredients such as liquor, soda, water or fruit juice to prepare beverages as ordered including drawing from taps or pouring from bottles.
11. Ensure that garnish items are adequately prepared and stocked including proper preparation of such items as lemons, limes, olives, celery and cherries.
12. Deliver food and beverages to bar guests promptly, ensuring they are served at the correct temperature and meet any dietary needs.
13. Address special guests requests politely and efficiently, ensuring accurate and timely order submissions to the kitchen.
14. Promote and upsell additional menu items to enhance the dining experience.
15. Monitor guest satisfaction, promptly addressing any issues or concerns with a solution-orientated approach.
16. Strictly adhere to health and safety regulations, maintaining the highest standards of cleanliness and hygiene.
17. Ensure that all stations are set up in a correct manner.
18. To ensure that your assigned side duty is completed before and after dinner service as specified.
19. To check with your guests and ensure the food and service is to the satisfaction of the guest, and take necessary actions, if needed.
20. Communicate effectively with management and colleagues to ensure smooth service operations.
21. Occasionally perform duties that will assist with customer satisfaction including but not limited to, seating, bussing and expediting tables, food and drinks.
22. Complete deposits at the end of each shift as required.
23. Preform tasks to ensure an attractive patron dining area associated with Gram & Dun including removals of trash and debris from tables, chairs and floor.
24. Attend all departmental and company training programs or meetings as directed.
25. Compile information, complete and submit reports as needed.
26. Adhere to all company policies and procedures.
27. Adhere to all gaming laws and regulations.
28. To handle with extreme care for all equipment, especially while transporting chinaware/glassware prior, during and after service to minimize breakage and maintain cost control.
29. Any reasonable requested job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your management personnel.
30. Neet department uniform, appearance and grooming requirements.

Qualifications Requirements

To preform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Each serve must deliver consistent, top-tier service that creates remarkable dining experiences for guests, exhibit excellent communication, guest service, and interpersonal skills to build rapport with guests. Gram & Dun servers will demonstrate the ability to multitask, work effectively in a fast-paced environment, posses thorough knowledge of the food and beverage menus, including specialized items and pairing options. Must be at least 21 years of age.

Educations and/or Experience

High school diploma or general education degree (GED); or a minimum of two to three years of related experience and/or training; or equivalent combination of education and experience. Must pass a written test.

Language and Communication Skills

A Gram & Dun bartender requires strong interpersonal and communication skills for engaging with guests and staff, product knowledge of menu items and pairings, technical skills for POS systems, and the ability to handle multiple tasks in a fast-paced environment. Other key skills include attention to detail, patience, physical stamina, and basic math skills, while proficiency in English is essential, with additional languages being a plus.

Mathematical Skills

A Gram & Dun server needs basic arithmetic for totaling bills and making change, proficiency with Point-of-Sale (POS) systems for processing orders and payments, and skills in cash handling and currency calculation for accuracy and efficiency.

Reasoning Ability

Reasoning ability for a Gram & Dun bartender encompasses critical thinking, problem-solving, and sound judgment to manage complex situations, anticipate guest needs, and maintain a high standard of service. This skill goes beyond simply taking orders; it involves making smart decisions quickly and effectively in a demanding, high-end dining environment

Licensing

Must be able to qualify for any and all licenses or permits required by local, state or federal law.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is sometimes very loud.

Acknowledgment

I understand that the company reserves the right to make changes to this job description as necessary or convenient. I further understand that nothing contained in this job description or contained in any revisions creates a contract, either express or implied, between the company and myself either for employment or for the providing of any benefits or compensation of any kind. I acknowledge that no promises regarding employment have been made to me and I understand that no such promise or guarantee is binding upon the company unless made in writing by the General Manager. I acknowledge that receipt of this job description is not an offer or promise of employment and that if an offer of employment is extended and accepted, I will be employed as an “at will” team member and that as an “at will” team member, my employment is not guaranteed for a fixed period of time and it may be terminated by the company or by me at any time for any reason with or without notice, subject to any bargaining agreement affecting me.

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