Group Reservations Agent - Call Center Full Time

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

MAJOR JOB DUTIES:  Duties include, but are not limited to the following:

• Coordinate group reservation/conference process including creation of group room blocks.
• Maintain cut-off rates and input/entry of rooming lists.
• Communicate with group contacts and attend pre-conference meetings with sales team.
• Must perform courteous and friendly service to all staff and guests.
• Perform related work as requested.

The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.

EXPERIENCE:  Previous experience with booking group reservations/conferences preferred.

EDUCATION:    High School Diploma or GED.                        

SKILLS:   Excellent communication skills.  Full knowledge and understanding of company and department rules, regulations, policies and procedures.  Ability to read, write, and communicate verbally in English.  Ability to maintain confidentiality of sensitive information.  Ability to perform basic math.  Type 35 wpm.  Skill in establishing and maintaining effective working relationships with staff and guests. General computer skills using Microsoft Office; Word, Excel and Outlook. Ability to keyboard at 35 wpm. Knowledge of reservation procedures, LMS, SDD, Intellidesk and Delphi systems.

CERTIFICATE/LICENSE: N/A

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer