Director of Human Resources

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• Plan, direct, supervise, and coordinate work activities of staff relating to employment, compensation, labor relations, and employee relations
• Identify staff vacancies and recruit, interview and select applicants
• Provide current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits
• Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes
• Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems
• Draft, deliver and present communications regarding human resources policies and practices
• Educate managers and team members on HR policies, procedures and practices, including state, federal, and gaming regulations to ensure consistency
• Develop, manage, review and approve changes or revisions to operating practices, procedures and standards based on business trends and practices 
• Manage human resources practices to ensure legal compliance and fairness to employees
• Maintain strict confidentiality in all departmental or company matters
• Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive discipline to modify poor performance
• Address and manage complaints or concerns from team members
• Coordinate investigations of issues and disciplinary actions
• Have knowledge of compensation, benefits and performance management systems, and safety and recreation programs
• In depth knowledge of self-insured Worker’s Compensation programs
• Understand and adhere to regulatory, department and company policies and procedures
• Effectively manage departmental expenses
• Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction

• Must be 21 or older.

• Bachelor's degree in Business Administration, HR or other relevant degree required
  • 10 years progressive HR Generalist experience with three to five years of HR management experience
  • Experience working within casino or hospitality preferred
  • PHR, SPHR certification preferred
  • Demonstrated knowledge of state, local and federal labor laws and regulations related to HR
  • Broad understanding of HR including staffing, compensation, employee relations, organizational development, training, performance management and labor relations
  • Experience in Benefit administration of Health/Wellness, 401(k)/Retirement Programs, as well a working knowledge of FMLA, ADA and trends with Employee Benefits.
  • Two to four years’ experience working with a self-insured Worker’s Compensation system
  • Must be a minimum of 21 years of age
  • Must be proficient in Microsoft applications (Excel, Access, Word, Outlook)
  • Ability to understand and analyze Budget & P&L Statements, competitive information and develop plans with measurable results
  • Proven managerial and critical thinking skills required
  • Well-developed guest and employee relations skills
  • Good oral and written communication skills, must be fluent and literate in English
  • Ability to respond calmly and make rational decisions when required
  • Measurable objectives as defined on annual Performance appraisal
  • Ability to work collaboratively with other departments and leaders to complete property/corporate initiatives and effective day to day operations
  • Financial results that meet or exceed budget expectations for revenue generation and cost control
  • Compliance with all regulatory, governmental, and safety requirements
  • Development of team to include completion of all required training and knowledge of all policies and procedures relating to their positions
  • Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer