HOUSEKEEPING MANAGER

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

As a Housekeeping Manager you are responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force.  The incumbent is also responsible for managing the Housekeeping Department to ensure the effective, efficient, safe and overall cleaning maintenance of L’Auberge Lake Charles Hotel. 

GENERAL ACCOUNTABILITIES

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

1. Hires, trains, motivates, evaluates, and manages staff to ensure employees receive adequate guidance and resources to achieve established objectives.

2. Establishes, implements, and monitors department objectives, standards, guidelines, budget, and other administrative processes to achieve proper management of department and understand the relationship between a client and its contracted services

3. Collects data and information through inspections and testing in order to file reports to appropriate regulatory agencies to ensure compliance with regulations.

4. Inspects hotel utilities and equipment and takes action to correct problems in order to minimize potential for violations during on-site safety inspections by OSHA.

5. Provides expertise, direction, and labor and equipment resources, including monitoring of all hazardous Materials located within the property in event of hazardous waste spill to ensure that cleanup procedures and results are in compliance with regulations.

6. Performs Daily hotel room inspections to ensure the consistent quality of room preparation and effectiveness of existing systems.

7. Assists guests with issues that are beyond the control of supervisors, ensuring guests' satisfaction while operating within established guidelines and policies

8. Conducts inspections and makes recommendations for necessary repairs in order to ensure cleanliness and proper operation and maintenance of equipment.

9. Manages Foreign Labor program assuring proper procedures are followed with all Foreign Labor team members under the H2B petition

WORKING CONDITIONS/ESSENTIAL FUNCTIONS

Must be able to use a computer, calculator, etc.

Must be able to review and comprehend all necessary documentation including SOP’s.

Ability to observe and direct actions of subordinates.

Ability to communicate effectively with customers, as well as all levels of employees.

Operates in a working environment that is subject to varying levels of crowds, noise, vibrations, smoke, hazards and wet/humid conditions.  Proper safety precautions are taken.  Incumbents are at times subjected to hazards such as chemicals.

• Effective communication skills required. 
• Demonstrated record of high achievement and ability to interact effectively with others essential.
• Proven leadership skills.
• Prior experience in preparing and administering budgets, financial reports, and capital expenditures.
• Knowledge of chemical and stain removal products and processes and their effect on fabric; knowledge of fabric care.
• Demonstrated proficiency in production analysis.
• Knowledge of hazardous materials disposal regulations required.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer