Table Games Assistant Shift Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• Serve as the Shift Manager of Table Games in his/her absence.
• Direct supervision of all activities related to the operation and conduct of Table Games and Poker. in this position you may also be responsible for exchanging currency into gaming cheques and reconciling the impressed Poker bank.
• Responsible for technical game speed and execution of detail by both Dealers and Floor Persons.
• Coordinate Dealer and Floor Person schedules and ensure that assigned pit is properly and sufficiently equipped.
• Responsible for game protection including the identification of potential card counters, game accuracy, and overall dealer proficiency.
• Conduct all procedures associated with opening and closing the shift including preparing dice, cards, and associated gaming equipment as well as accuracy in all Table Games transactions.
• Responsible for all casino gaming activity in accordance with regulation.
• Directly supervise, communicate with, recognize, reward, coach, and discipline Table Games team members; management accountability including interviewing, hiring, training, and evaluating team members.
• Ensure proper staffing levels are maintained to maximize efficiency and productivity by all team members (plan, supervise, and manage work processes of team members to ensure efficiency).
• Manage the Poker Room and all associated processes including tournaments as needed.
• Manage departmental expenses.
• Directly oversee the handling of all guest related matters with positive outcomes on disagreements in a consistent, professional manner to ensure return visits.
• Make decisions on discretionary and non-discretionary comping.
• May be required to perform duties outside of normal job description where, in the company's judgment, it is necessary in the interest of efficiency, productivity, or improved guest services.
• Establish initial and ongoing training programs including conducting training sessions as needed.

• You must have 3 years of Table Games experience in a managerial role within the last 10 years.
• Extensive knowledge of all games offered (Blackjack, Craps, Roulette, Pai Gow Poker, Baccarat, Novelty Games) is required.
• Must have prior experience working with Casino Operations Software (ACSC, Table View, Visual Limits, etc).
• Supervisory responsibility over Table Game Operations.
• Prior casino experience required.
• Bachelor’s degree in ­­­­­­­Hospitality or Management or equivalent combination of education and experience.
• Must have the ability to respond to common inquiries or complaints from guests and regulatory agencies.
• Must have the ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
• Must have the ability to solve practical problems and deal with a variety of situations.
• Must be competent in Microsoft Office applications including but not limited to Word, Excel, Outlook, OneDrive and PowerPoint.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.   

- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

- Standing/Walking 85% of the time. - Bending and lifting 15% of the time. - Lifting/moving maximum of 50 lbs.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer