Count Room Assistant Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

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• Responsible for supervising and managing staff in the Count Room. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. 

• Responsible for creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving deadlines. 

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  

• Maintains daily drop schedule and responsible for the approval process of the drop schedule. 

• Guides team members to maintain compliance with internal controls and departmental policies and procedures. 

• Ensure soft currency is accounted for and recorded in accordance with company policies and procedures. 

• Manually counts large amounts of currency. 

• Reviews and compiles reports generated by Soft Count. 

• Ensures company assets are properly accounted for and secured. 

• Accounts for all table games documentation. 

• Oversees the maintenance of machinery used in count room operations. 

• Functions with secure access for ingress/egress to count room. 

• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. 

• Maintains strict confidentiality in all departmental and company matters. 

• Utilizes effective communication tools to ensure that consistent, accurate and timely information is provided through the shifts.   

• Ensures that behavior and appearance are in compliance with established standards. 

• Maintains complete confidentiality of all company information at all times. 

• Maintains a professional work environment with management and staff.    

• Participates in meetings and trainings as required. 

• Must be able to maintain a flexible schedule to work varied shifts & days off if required. 

• Performs all job duties in a safe and responsible manner. 

• Performs other duties as may be assigned by department and/or company management. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. 

• Associate’s degree (A.A.) or Bachelor's degree (B. A.). 

• Two years minimum experience in count operations or similar functions.  

• Ability to communicate with internal and/or external guests.   

• Ability to read and comprehend company policy and procedures manuals, as well as departmental correspondence. 

• Ability to effectively present information in one-on-one and small group situations to guest and team members. 

• Ability to write correspondence such as memorandums, procedures and departmental incident reports.  

• Ability to read, to write, to comprehend and speak English. 

• Ability to understand and perform duties in accordance with: 

• Departmental, property and company policies and standards 

• State Gaming Board requirements 

• Sarbanes-Oxley 

• Internal Controls 
• Ability to stand for extended periods of time. 
• Ability to work Friday - Tuesday 5am - 1pm.  

SUPERVISORY RESPONSIBILITIES 

This job may or may not have supervisory responsibilities. 

• Responsible for staff development and training programs. 

• Responsible for rewards and recognition program to maximize employee engagement. 

• Evaluates team members within department and delivers constructive feedback to employees in regards to performance. 

• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. 

• Manages work procedures and expedites workflow. 

• Provides recommendation for employee performance (disciplining, coaching, and counseling). 

LANGUAGE SKILLS  

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. 

REASONING ABILITY  

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 

CERTIFICATES, LICENSES, REGISTRATIONS 

For every year of employment, Employee must: 

1. Obtain and maintain a license by the WV Racing Commission and/or WV Lottery as may be required for this position. 

1. Successfully complete and maintain certification in the Beverage Service Program (TIPs) as may be required for this position. 

PHYSICAL DEMANDS   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. 

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. 

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. 

Employees could be exposed to an environment containing unrestricted secondhand tobacco smoke. 

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