Slot Floorperson- Part Time

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

SUMMARY:  Assist customers in a friendly and efficient manner with a smile.  Handle minor slot machine malfunctions.  Hand pay jackpots.  Issue Player’s Club cards.  Perform general stock, inventory, and cleaning duties.  Work together with other slot personnel to ensure all customers are satisfied and floor coverage is satisfactory for business needs.

ESSENTIAL RESPONSIBILITIES include the following.  Other duties may be assigned.

• Closely monitor customer needs by visibly circulating the gaming floor and interacting with patrons.
• Actively search out opportunities to service patrons.
• Handle jackpots; initiate paper fills/reserve paper fills; correct minor slot machine malfunctions and performs light maintenance; reserve paper replenishments; perform main change bank duties; announce jackpots; accurately distribute change from secured wallet; respond to change lights, all in accordance with Indiana Gaming Commission rules and regulations.
• Print replacement and issue new player’s club cards.
• Effectively respond to manager’s requests in all areas of customer interaction and customer concerns.
• Maintain cleanliness including keeping chairs pushed in, emptying ashtrays, disposing of cups, vacuuming or wiping out coin trays, and any other light cleaning responsibilities to promote a positive player environment.
• Accurately enter all customer information into the CDS and IGT systems.
• Effectively respond to issues that arise. Ability to think quickly and react based on knowledge of policies and procedures.
• Safeguard company assets.
• Provide positive communication and use ACES Service Training skills with every patron and co-worker.
• Perform duties in a safe manner; report any potential safety hazards to management staff.
• Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.

SUPERVISORY RESPONSIBILITIES: None

AUTHORITY TO ISSUE COMPS: No

ACCESS TO GAMING AREA REQUIRED: Yes

QUALIFICATIONS:  21 years of age. To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION and/or EXPERIENCE:

High school diploma or G.E.D.; prefer Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year customer service experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.  Ability to write routine reports and correspondence. Excellent verbal and written communication skills

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume and distance.

Possess ability to operate an adding machine and have basic computer skills.

REASONING ABILITY:

Should be able to define problems, collect data, establish facts, and draw valid conclusions. 

CERTIFICATIONS, LICENSES, REGISTRATIONS:

Team member must be able to qualify for licenses and permits required by federal, state, and local regulations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by a Team member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and talk or hear. The employee is occasionally required to sit and stoop.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those a Team member encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually very loud.
• Team member will be exposed to an environment containing unrestricted second hand smoke.
• All Team members at Hollywood are under surveillance (and audio surveillance in limited areas).  Performance may be observed and recorded.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer