Director of Facilities

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

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• Responsible for directing the overall operations and staff of the Facilities department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.
• Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
• Responsible for preparing, monitoring, and adhering to budgets; ensures compliance to departmental budget initiatives; reports budget concerns/deviations to Executive Management/GM.
• Conducts a daily inspection of the property to ensure that it is clean, attractive, and fully functional; implements immediate remediation of problems.
• Schedules repair, maintenance, and installation of machines, tools, and equipment to ensure continuous operations.
• Works with outside vendors for cost effective solutions for repairs, upgrades, projects, etc.
• Develops, implements, and monitors preventive maintenance programs in conjunction with maintenance staff.
• Oversees EVS; responsible for all cleaning activities, including hallways, offices, dining and gaming areas, restrooms, stairways, elevators/escalators, windows, parking lots, sidewalks, and other exterior areas.
• Oversees all sanitation processes and procedures including rodent and pest control.
• Acts as a liaison between architects, designers, subcontractors, building officials, and Executive Management on internal engineering projects.
• Inspects completed work for conformity to blueprints, specifications, and quality standards.
• Directs landscaping activities as required. - Develops plans to meet and serve expanding facility needs.
• Responsible for aspects of OSHA compliance at the property; responsible for obtaining all certifications, licenses, and permits for the facility.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
• Confers regularly with management and Corporate quality control personnel to resolve maintenance problems and to recommend measures to improve operations and conditions of machines and equipment.
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.
• Maintains strict confidentiality in all departmental and company matters.

• Bachelor's degree in Electrical or Mechanical Engineering (or related field) from four-year college or university, and five to ten years of related experience and/or training required; or equivalent combination of education and experience. Prior leadership experience required.
• Must have a working knowledge of Electrical, Plumbing, HVAC, and Carpentry trades, along with knowledge of generators, fire pumps, and electrical switchgears; trade license is preferred.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must be proficient in Microsoft Office applications (Excel, Word, and Outlook).
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. 
• Must be well organized and have strong interpersonal skills.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Must be able to read and interpret plans and specifications.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer