WE LOVE OUR WORK.
- Personally provides superior guest service by demonstrating and up-selling all levels of the Player’s card benefits, current promotions and/or events.
- Responsible for PENN Play guest benefit delivery, providing excellent guest service while diligently and enthusiastically promoting marketing objectives.
- Responsible for the professionalism and performance of the PENN Play staff and service areas while providing an experience that meets departmental expectations.
- Acts as a role model for others to emulate.
- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.
- Understands and adheres to all property and departmental standards, policies, and procedures.
- Interviews, hires, trains, and directs staff members in a manner that ensures department success.
- Proactively counsels team members and implements necessary corrective measures.
- Effectively handles difficult guests and escalated situations expediently.
- Supervises Marketing Representatives including scheduling, monitoring breaks, and ensuring compliance with all departmental policies and procedures.
- Ensures accuracy and integrity of player database; authorizes necessary overrides and oversees daily paperwork/logs for accuracy and completeness.
- Assists in the organization and implementation of special events/promotions within the Marketing department. Schedules and staffs said events when necessary.
- Able to answer all questions about Player’s Club program, gaming, and general property information.
- Maintains open communication with Department Manager and staff.
- Displays the ability to be a team player and interfaces with other departments to develop key relations to ensure maximum efficiency in completing job tasks.
- Creates fun for the guests appropriate to a casino environment.
- All other duties and/or responsibilities as assigned.
BRING US YOUR BEST.
- High School Diploma or GED equivalent required; Bachelor's degree preferred.
- 2-3 years of related casino experience or 6 months of Casino Marketing experience required.
- Basic computer skills required; proficiency in Microsoft Office applications preferred.
- Must understand and speak the English language.
- Must be able to sit or stand for long periods of time.
- Ability to accurately prioritize, organize, and complete multiple activities within realistic time goals.
- Must maintain a positive attitude and must be a team player at all times.
- Ability to train and mentor both individuals and a team.
- Must be a self starter and require little supervision or direction.
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