Facilities Manager

Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino Charles Town we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

• Responsible for the supervision of shift managers and coordinating the overall execution of the daily management of the property which includes interior and exterior maintenance of all buildings and grounds and mechanical systems and equipment to include utilities, refrigeration, HVAC, plumbing, electricity, natural gas as well as elevators, kitchen appliances and televisions.
• Assists the Facilities Director in the execution and management of property capital expenditure projects.
• Plans, directs, and coordinates activities of designated projects to ensure that goals or objectives of project are accomplished within prescribed time frame and funding parameters: Reviews project proposal or plan to determine time frame, funding limitations, procedures for accomplishing project, and allotment of available resources to various phases of project.
• Coordinates operational changes to ensure the least amount of internal/external customer disruption.
• Utilizes department specific metrics to ensure operational efficiency.
• Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Responsible for assisting in the budget process for the department and provides recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Determines best practice for using in-house resources or outside vendor for applicable projects.
• Inspects projects after completion for satisfactory results.
• Ensures OSHA standards are followed during all shifts.
• Conducts a daily inspection of the property to ensure that it is clean, attractive and fully functional. Implements immediate remediation of problems.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. 
• Responsible for ensuring compliance with all regulatory guidelines within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

• Bachelor's degree (B.A./B.S.) from four-year college or university; and two years related experience and/or training; or equivalent combination of education and experience. Experience managing people is preferred.
• Must have a working knowledge of Electrical, Plumbing, HVAC and Carpentry trades, along with knowledge of generators, fire pumps, and electrical switchgears; trade license is preferred.
• Ability to understand and analyze Budget & P&L Statements, competitive information and develop plans with measurable results
• Proven managerial and critical thinking skills required
• Ability to respond calmly and make rational decisions when required
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
• Must be proficient in Microsoft applications (Excel, Word, and Outlook).

• Previous experience with all aspects of maintenance and engineering (special emphasis on electrical, plumbing, air conditioning, and maintenance of all equipment).
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to manage departmental budgets to ensure cost control measures are met.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must be able to read and interpret plans and specifications.

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer