Steward Assistant Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Provide general and indirect supervision to all stewarding staff while overseeing all departmental organization, cleaning schedules, sanitation standards. Responsible for ensuring efficient and profitable operation of all stewarding outlets, continuous improvement of sanitation quality and equipment standards, overseeing and training stewards; verify daily assignments are completed with daily kitchen walk through.  Ensure sanitation standards and cleanliness in all kitchen areas.  Clean and sanitize all areas of the kitchen and operate the dish washing machine in a safe, accident-free manner. Coach and Counsel, track attendance, verify payroll, and schedule according to business levels; ensures the organization, sanitation and cost of the operation is consistent with the overall food and beverage goals and objectives.

ESSENTIAL FUNCTIONS

(These function are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Maintain organization and ensure proper rack stacking, silver presoaking and operation of dish machine.
• Ensure proper set-up, breakdown and maintenance of all special events.
• Washes pots, pans and traps; maintains neat appearance of working areas and cleaning equipment storage areas. Washes, rinses, and sanitizes all dishware and utensils
• Perform special cleaning projects as assigned.
• Train new stewards as required
• Clean ovens, hoods, filters, drains, hot boxes, steam tables, flat boxes and ceiling vents, according to schedule or as specified by chef.
• Responsible for swept and mopped floors.  Keep floors clean and dry, pick up wet spills immediately
• Provide information and explain My Choice benefits, property amenities and marketing programs to our guests.
• Can operate dish machines to company and manufacturer specifications.
• Uses proper measurements of detergent and sanitizer in the dish machine.
• Restocks all dishes, glassware, utensils, pots, and pans. Removes all garbage. Breaks down, cleans, and sanitizes the dish machine at the end of a shift.
• Able to make quick decisions when dealing with departmental and employee needs.
• Keeps dish and other storage areas clean and organized.
• Staff, schedule, evaluate, train, develop and monitor team members; recommend wage increases, promotions, demotions, discipline and other employment actions for team members.
• Perform related duties and responsibilities as required.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

Completion of high school education or equivalent. Five (5) years of experience in stewarding, kitchen maintenance, kitchen operations or similar. Knowledge of food and beverage service operation is preferred. 

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Possession of, and ability to obtain and maintain a valid drivers and gaming license within assigned state of employment
• Must successfully pass background check
• Must successfully pass an alcohol and drug screening
• Must be twenty-one (21) years of age
• Ability to use all tools associated with the position including but not limited to knives, slicers, and choppers.
• Ability to review and comprehend recipes and other necessary documentation.
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PREFERRED KNOWLEDGE, SKILL AND ABILITY:

Knowledge of:

• Operations, services and activities of comprehensive regional operations program;
• general business practices, strategic planning and organizational development;
• broad knowledge of the gaming/casino industry and related operational activities, including products and services offered in various environments;
• understanding of the assigned geographic markets;
• principles of supervision, training, and performance evaluation;
• principles and procedures of proper record keeping;
• principles of writing and basic report preparation;
• principles and procedures of proper record keeping;
• principles of writing and basic report preparation;
• quantitative and qualitative analysis; methods
• and techniques of budget preparation and administration;
• office procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and Power Point; pertinent federal, state, and local laws, codes, and regulations.

Ability to:

• Research, analyze, comprehend and act upon information; be aware of the business environment in order to effectively manage areas of responsibility;
• delegate responsibility and motivate and mange a diverse group of executives to achieve common goals and objectives;
• develops and administers goals, objectives and procedures;
• select, supervise, train, and evaluate team members; prepare clear and concise administrative reports;
• interpret, comprehend and explain financial data, reports, policies and procedures; prepare and manage various sizes of project budgets;
• achieve results on several large projects;
• operate various types of office equipment; communicate clearly and concisely, both orally and in writing;
• and establish and maintain effective working relationships with those contacted in the course of work;
• prepare clear and concise administrative reports;
• interpret and explain policies and procedures;
• interpret and apply federal, state and local policies, laws and regulations.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer