Wardrobe Coordinator - Full Time

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Provides professional assistance in all areas of Wardrobe and HR, including but not limited to Team Member and uniform life cycles, Team Member engagement events, and related transactions.
• Maintains focus on departmental priorities to align with business needs.
• Assists with Team Member questions/requests and escalates issues as appropriate to ensure prompt resolution.
• Performs Human Resources and Wardrobe administrative duties, including but not limited to maintaining inventory par levels for the distribution of uniforms and wardrobe accessories to Team Members, maintaining all office supply par levels, employee records, data input, and research.  Prepares Team Member/vendor badges, and new hire in processing packets.
• Assists in preparation for New Hire Orientation and execution of Team Member engagement, wellness, training and retention events.  
• Assists in developing and maintaining property communication, including but not limited to back of house hallway and Team Member Dining Room (TDR) televisions.
• Maintains an upbeat and positive attitude as well as a professional, courteous and friendly demeanor with all Team Members, applicants, and guests.
• Assists with Boomtown HR and Wardrobe tasks as needed.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. 
• Serves as a liaison between HR and other department representatives to resolve problems related to needs and opportunities.
• Assists with minor Team Member uniform alterations as needed.
• Evaluates requests for uniform modifications and submits for approval as needed.
• Oversees the examination of uniforms and arranges for the cleaning of them.
• Accurately maintains database of all records of uniforms issued and returned through a software system.
• Maintains complete confidentiality of team member records/issues and protected company information at all times.
• Responsible for ensuring the compliance with all local, state, and federal regulations within area of responsibility and reporting potential issues to management.

QUALIFICATION REQUIREMENTS                                          

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High School Diploma or General Education Degree (GED); one year of customer service experience; or equivalent combination of education and experience. Previous experience working in Human Resources or Wardrobe is preferred but not required.
• Must have proficient computer skills including Microsoft Office software (Word, PowerPoint, Excel, and Outlook).  Knowledge of iCIMS and UltiPro experience preferred.
• Must have excellent verbal and written communication skills.
• Ability to maintain confidentiality of sensitive information able to multi-task and problem solve.
• Must have excellent organizational, presentation, and time management skills with the ability to work independently and collaboratively.
• Must have exceptional customer service focus including attention to producing quality results.
• Must approach Team Member questions and concerns in a caring, confidential, and helpful manner.
• Must be able flexible to work all shifts including holidays, nights, and weekend hours according to business needs.
• Must have ability to operate a basic sewing machine.
• Must be able to work high volume days, nights, holidays, and weekends, as needed.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Must be able to read and interpret plans and specifications.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

SUPERVISORY RESPONSIBILITIES                                                     
This job has no supervisory responsibilities.

LANGUAGE SKILLS

Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume and distance. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, possess ability to operate an adding machine and have basic computer skills.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear.

Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

While performing the duties of this Job, the employee is frequently exposed to wet and/or humid conditions. The employee is occasionally exposed to moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; extreme heat and risk of electrical shock. The noise level in the work environment is usually moderate.

Employee is be exposed to an environment containing unrestricted second-hand tobacco smoke.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer