SERVER - Sorella by Giada Full-time

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Sorella by Giada

Sorellina by Giada will partner with Celebrity Chef and entrepreneur Giada De Laurentiis at our new land-based Hollywood Casino in Aurora. The new dining experiences will bring De Laurentiis’ signature fusion of classic Italian cuisine and modern California influence to the Chicagoland region.

Summary

The Sorella by Giada Server is responsible for delivering exceptional guest service in a high-volume, upscale dining environment. This position ensures accurate order taking, food and beverage delivery, and adherence to service standards while creating a memorable dining experience for all guests.

• Greet guests promptly and courteously upon arrival at assigned tables.

• Present menus, explain daily specials, and make knowledgeable food and beverage recommendations.

• Accurately input food and beverage orders into the POS system.

• Deliver food and beverages in a timely and professional manner.

• Monitor guest satisfaction and respond promptly to requests or concerns.

• Process guest payments accurately (cash, credit, comps, rewards).

• Maintain cleanliness and organization of assigned section, side stations, and dining room.

• Complete assigned opening, side work, and closing duties.

• Follow all company service standards and steps of service.

• Maintain proper food handling and sanitation standards.

• Comply with all state and local alcohol service regulations.

• Communicate effectively with kitchen and bar staff to ensure accuracy and timeliness.

• Promote property events, promotions, and loyalty programs when appropriate.

• Maintain a professional appearance in accordance with company standards.

• High school diploma or GED required.

• Previous serving experience in upscale or high-volume restaurant preferred.

• Strong knowledge of food, wine, and beverage service.

• Ability to multitask in a fast-paced environment.

• Excellent communication and interpersonal skills.

• Basic math skills for handling payments and making change.

• Ability to stand and walk for extended periods.

• Must be able to lift and carry trays up to 25 lbs.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer