FRONT DESK ASSISTANT SHIFT MANAGER

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• Oversee daily front desk operations to ensure smooth check‑in, check‑out, and guest service processes.
• Support and mentor front desk agents, providing ongoing training, coaching, and performance feedback.
• Respond to guest requests and concerns promptly, ensuring issues are resolved with professionalism and care.
  Collaborate closely with Housekeeping, Facilities, and other departments to manage room inventory and maintain operational efficiency.
• Uphold and communicate company policies, procedures, and regulatory requirements. 
• Ensure confidentiality of all guest information and proprietary company data.
• Assist with scheduling, staffing, and workflow management to meet business needs.
• THIS POSITION REQUIRES LATE EVENING START TIMES, NIGHT OWLS ARE WELCOMED TO APPLY.

• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Uses diplomacy and tact to build constructive and effective relationships.
• Abilility to adjust or balance the size of staff daily basis to maximize productivity or control labor costs without sacrificing guest service.
• Ability to identify circumstances or incidents that require the notification and/or approval of others.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer