Sportsbook Representative/Dual Rate Supervisor

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

ESSENTIAL DUTIES AND RESPONSIBILITIES  

The following and other duties may be assigned as necessary: 

·         Monitor and supervise Sportsbook team for adherence to company policies, procedures, Title 31 and minimum internal control standards, and applicable jurisdiction regulations and laws. 

·         Close out Sports Representatives at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately.  

·         Verifying cash drawers, complete reports, rate casino customer activity, and monitor Sportsbook for suspicious activity. 

·         Prepare and stock all the daily sports sheets. 

·         Stock Sportsbook stations with adequate supplies; keeps all stations neat and clean.  

·         Ensure compliance with currency transaction requirements, Title 31, and Suspicious Activity Reporting for Casinos (SAR) requirements. 

·         Explain wagering rules, including betting lines and odds, and procedures to guests as needed. 

·         Notify leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity. 

·         Approves and denies wagers from guests as permitted. 

·         Updates and maintains all customer sheets. 

·         Monitors all monies being wagered and updates the betting odds according to policy. 

·         Handles guest disputes quickly and effectively within the level of their authority. 

·         Assists with training, developing, measuring performance, disciplining, and/or scheduling employees. 

·         Promotes safety awareness to minimize work related injuries. 

·         Maintains knowledge of property information. 

·         Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations. 

·         Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary. 

·         Write sports tickets in an accurate and timely manner. 

·         Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs. 

·         Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures. 

QUALIFICATION REQUIREMENTS   

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age 

• Minimum two years’ experience in customer service position with high-volume, cash-handling
• High school diploma or equivalent GED
• Effectively communicate in English, both oral and written forms

SUPERVISORY RESPONSIBILITIES 

This job has supervisory responsibilities. 

• Responsible for team development and training programs.
• Evaluates team members within department and delivers constructive feedback to employees in regard to performance.
• Provides recommendation for staffing and scheduling (planning, assigning and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Provides recommendation for employee performance (disciplining, coaching, and counseling).

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer