F&B Outlet Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Essential Duties and Responsibilities

Operational Leadership

· Direct and oversee all daily restaurant operations, ensuring efficient, high-quality service during all operating hours, including peak periods, special events, and game-day environments

· Establish, monitor, and enforce service standards, cleanliness, and operational procedures

· Serve as Manager on Duty and lead floor operations as required

· Collaborate with culinary, beverage, marketing, and casino partners to ensure seamless operations

Guest Experience

· Champion a guest-first culture by proactively addressing guest needs, concerns, and service recovery issues

· Monitor service execution and guest feedback to drive continuous improvement

· Support and execute promotions, entertainment, and special events aligned with sportsbook and casino initiatives

Team Leadership & Labor Relations

· Lead, coach, and develop union-represented team members in a fair, consistent, and respectful manner

· Enforce workplace policies, performance standards, and accountability in compliance with the CBA

· Conduct employee coaching, documentation, corrective action, and performance evaluations in partnership with Human Resources

· Maintain open, professional communication with union representatives and management

Scheduling & Staffing Management

· Develop and manage labor schedules in alignment with business needs, seniority rules, and contractual requirements

· Monitor staffing levels and productivity throughout service periods and adjust as needed

· Ensure accurate timekeeping, attendance tracking, and labor reporting

Financial & Inventory Management

· Manage financial performance, including labor, food, and beverage costs

· Oversee inventory controls, ordering, receiving, and proper storage standards

· Ensure compliance with cash handling procedures, POS accuracy, and internal controls

· Analyze sales trends and operational data to drive profitability and efficiency

Compliance, Safety & Policy Enforcement

· Ensure compliance with responsible alcohol service laws, food safety standards, and health codes

· Uphold gaming regulations, casino internal controls, and departmental policies

· Promote a safe working environment and ensure proper incident reporting and follow-up

· Coordinate with Casino Security and other departments as required

Qualification Requirements

· Minimum of 3–5 years of restaurant management experience in a high-volume sports bar, restaurant, or casino environment

· Prior experience working in a unionized hospitality environment strongly preferred

· Strong knowledge of food and beverage operations, service standards, and financial controls

· Demonstrated leadership, coaching, and conflict-resolution skills

· Ability to manage diverse teams while maintaining positive labor relations

· Proficiency in Microsoft Office applications (Outlook, Word, Excel)

· Ability to perform financial analysis related to labor, inventory, and cost controls

· Ability to obtain and maintain required gaming licenses and background clearances

· Responsible alcohol service and food safety certification (or ability to obtain)

· Ability to work a flexible management schedule, typically 50–55 hours per week, including evenings, nights, weekends, holidays, and special events

· Ability to stand for extended periods and lift up to 25 lbs with or without reasonable accommodation

· Must be at least 21 years of age

Working Environment

· Fast-paced, high-energy sports bar within a casino setting

· Frequent interaction with guests, union-represented team members, and casino leadership

· Professional appearance and adherence to casino grooming and uniform standards required

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer