Director of Facilities

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

SUMMARY

The Director of Facilities is responsible for leading all facilities and maintenance operations in support of a premier casino and hospitality environment. This role ensures the property is safe, compliant, visually appealing, and fully operational to enhance the guest experience and support 24/7 gaming and hospitality operations. The Director oversees preventive maintenance, capital projects, life-safety systems, and vendor partnerships while collaborating closely with Casino Operations, Hotel, Food & Beverage, and Security leadership to minimize downtime and maintain seamless operations.

• Responsible for directing the overall operations and staff of the Facilities department who oversee installation, maintenance and repair of HVAC, electrical and plumbing systems and water distribution.  Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. 
• Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. 
• Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM. 
• Conducts a daily inspection of the property to ensure that it is clean, attractive and fully functional. Implements immediate remediation of problems. 
• Schedules repair, maintenance and installation of machines, tools and equipment to ensure continuous operations. 
• Works with outside vendors for cost effect solutions for repairs, upgrades, projects, etc. 
• Develops, implements and monitors preventive maintenance programs in conjunction with maintenance staff. 
• Oversees all sanitation processes and procedures including rodent and pest control. 
• Acts as a liaison between Architects, Designers, Subcontractors, building officials and Executive Management on internal engineering projects.   
• Inspects completed work for conformance to blueprints, specifications and quality standards. 
• Directs landscaping activities as required.
• Develops plans to meet and serve expanding facility needs. 
• Responsible for aspects of OSHA compliance at the facility. 
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.     
• Confers regularly with management and corporate quality control personnel to resolve maintenance problems and to recommend measures to improve operations and conditions of machines and equipment. 
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.  
• Maintains strict confidentiality in all departmental and company matters. 

• Bachelor's degree (B.A./B.S.) in electrical or mechanical engineering (or related field) from four year college or university; five to ten years related experience and/or training; or equivalent combination of education and experience. Prior leadership experience required. 
• Must have a working knowledge of Electrical, Plumbing, HVAC and Carpentry trades, along with knowledge of generators, fire pumps, and electrical switchgears; trade license is preferred.  
• Ability to write reports, business correspondence, and procedure manuals.  
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 
• Must be proficient in Microsoft applications (Excel, Word, and Outlook). 
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.  
• Must be well organized and have strong communication skills. 
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. 
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. 
• Must be able to read and interpret plans and specifications. 
• Ability to think critically and apply outcomes as necessary. 

SUPERVISORY RESPONSIBILITIES                    

This job has supervisory responsibilities. 

• Responsible for staff development and training programs. 
• Responsible for rewards and recognition program to maximize employee engagement. 
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance. 
• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.  
• Determines work procedures and expedites workflow. 
• Responsible for employee performance (disciplining, coaching, counseling).  

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer