We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• Responsible for fostering a fun environment
• Responsible for being a gracious host to all guests and co-workers
• Responsible for promoting a positive influence in the community and participating in company-sponsored events
• Generating all needed and/or requested reports
• Maintains Company job descriptions and organizational charts
• Knowledge of Human Resource Information System (HRIS) database in order to ensure data integrity including ability to appropriately complete rehire/reinstatement/property to property transactions, proper coding of data input to maintain system accuracy, and to allow for appropriate troubleshooting and system analysis when errors are detected
• Responsible for maintaining I 9 information, and ensuring that employees are in compliance with work authorization rules and regulations, ensuring timely and accurate filing
• Ensures that employees are in compliance with Company policies and procedures through maintenance of policy acknowledgments for active employees, as well as distribution of policies to new hires
• Oversees the ordering and storing of applications, licensing, and new hire supplies and ensures the cleanliness, maintenance and organization of the Human Resources Office
• Responsible for assisting employees with benefit enrollment and analyzing benefit utilization data
• Greeting applicants and team members in a positive, upbeat manner while answering questions, assisting with application process, answering phone calls and scheduling for interviews and new hire celebration
• Ensures completion of the following paperwork processes: new hires, gaming licenses, drug tests, background check and property to property transfers
• Receive and inventory all incoming wardrobe items
• Ensure proper distribution of wardrobe items to team members in accordance with company policies
• Maintain inventory control of wardrobe items including assisting in determining par levels and making orders
• Ensure supplies are stocked as needed
• Compile information, complete and submit reports as needed
• Maintain accurate records of all inventory including issuing and receiving receipts and records of any wardrobe items
• Report any discrepancies and communicate any damaged uniform inventory information

• Minimum of three years’ experience in a customer service position is required; previous experience working in HR desired.
• Proficient computer skills including Microsoft Office software (Word, PowerPoint, Excel, and Outlook)
• Previous Canva experience; Adobe software knowledge (Photoshop, Illustrator, Premier, Acrobat) also a plus.
• Excellent verbal and written skills.
• Ability to maintain confidentiality of sensitive information, to multi-task and problem solve
• Excellent organizational skills, presentation skills and ability to work independently and collaboratively.
• Exceptional customer service focus including attention to producing quality results.
• Must approach team member questions and concerns in a caring, confidential, and helpful manner.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer