SUMMARY: Provides training, coaching, and counseling to all housekeeping employees in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals.  Provides encouragement, sets high expectations, and sets positive examples necessary to ensure a fun, exciting and professional working environment for our staff and a pleasant and entertaining experience for our guests.  

• Facilitate hiring process, to include interviewing, training, and evaluating job performance.  Provide ongoing training and development to all EVS positions. 
• Manage administrative duties, including payroll, operating expenses, and weekly forecasting reports. 
• Complete weekly employee schedules to ensure coverage of public areas. 
• Complete monthly inventory and supply orders. Oversee organization of supply storage areas, ensure proper chemicals dispensing stations are labeled according to HAZCOM standards, and are maintained in established high standards. 
• Communicate facility information on events, and compliance guidelines by conducting pre-shift meetings daily.  
• Issue daily assignment checklists. Coordinate all special cleaning projects with supervisors and complete and post monthly and weekly facility project schedule for the department (i.e. window cleaning, hard floor, carpet cleaning, restaurants and back of the house areas etc.).  

• Conduct weekly equipment inspections, report and defects to engineering team.  
• Develop with Human Resources and support safety awareness programs. 
• Supports and administers operational goals and monitors achievements of performance and profit objectives. 
• Responsible for supporting compliance to departmental budgets. 
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.   
• Assists with oversight of the day-to-day cleaning of the Casino property.  
• Inspects completed work to ensure work is completed and meets established standards. 
• Responsible for ensuring OSHA standards are followed.  
• Responsible for reporting property damage or any problems to manager in a timely manner. 
• Assists in providing distribution of work assignments. 
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. 
• Maintains strict confidentiality in all departmental and company matters. 

QUALIFICATION REQUIREMENTS   

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age. 

• Associate’s/Technical Degree; 3-5 years of related experience or equivalent combination of education and experience. 
• Must be able to perform the physical job duties of all EVS team members in times of emergencies. 
• Must be able to operate all standard EVS equipment, including, but not limited to vacuum cleaners, floor machines, carpet extractors, computer, copy machine, mop, broom, and hand-held radio operation.   
• Must be proficient in Microsoft applications (Excel, Word, and Outlook). 
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. 
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and coaching employees; addressing concerns; and resolving problems.   
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. 
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 
• Must qualify for a license with the Pennsylvania State Racing Commission and meet any credentialing requirements of the Pennsylvania Gaming Control Board.   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. 

• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work with cleaning chemicals and be able to handle chemical fumes and airborne particles (on occasion).  The noise level in the work environment is usually loud. Employee could be exposed to an environment containing unrestricted secondhand tobacco smoke.