Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino Charles Town we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

SUMMARY

Responsible for the efficient operation of the poker room.  Maintains the integrity of the poker wait list; makes accurate and clear chip and cash transactions; and adheres to all company and department policies and procedures; West Virginia Lottery Commission regulations; and in accordance with Internal Controls.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• • Greet players and manage the poker waitlist
  • Seat guest into games quickly and accurately
  • Start and maintain poker games based on demand
  • Track players using the table management system
  • Assist supervisors and dealers to keep tables running efficiently
  • Explain promotions, rules, tournament information, and answer player questions
  • Execute cash to chip transactions with guests and facilitate table fills
  • Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
  • Ensures behavior and appearance are in compliance with established standards
  • Maintains a professional work environment with management and staff
  • Maintains complete confidentiality of all company information at all times
  • Participates in meetings and training as required
  • Performs all job duties in a safe and responsible manner and reports safety hazards immediately
  • Performs other duties as may be assigned by department and/or company management

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience                                                   

High school diploma or equivalent required.

Comfort using computer-based systems for data entry and communication.

Language Skills

Must be able to read, write, speak and understand English. Must have the ability to read and comprehend simple instructions, short correspondence, and memos; effectively communicate and present information and respond to questions from supervisors, managers, fellow employees and/or the general public.

Mathematical Skills                                         

Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.  

Reasoning Ability

Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.

Certificates, Licenses, Registrations

Must obtain licensing with the West Virginia Lottery and Racing Commissions every year of employment as required by our regulators.

Other Qualifications                                        

Must be a minimum of 21 years of age. Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate. Speaks clearly and politely; responds well to questions; and, contributes to building a positive team spirit.  Must be diplomatic and tactful. Previous customer service experience preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee must: be able to maintain physical stamina and proper mental attitude to work under pressure and multitask in a fast-paced, casino environment and effectively deal with customers, management, employees and others. The employee is regularly required to stand; speak; hear, and use hands to finger, handle or feel; reach with hands and arms.  The employee must occasionally lift and/or move up to twenty-five (25) pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee will be working in an environment where smoking is permitted and higher than normal noise levels.

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer