We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

GUEST SERVICES REQUIREMENTS

At Hollywood Casino Greektown, we are a diverse group of team members who possess a friendly disposition, attention to detail, and an unwavering dedication to superior guest service. Hollywood Casino Greektown is committed to providing the best possible experience for every customer, so exceptional guest service is our #1 priority, and our team members are our most valuable asset. 

ESSENTIAL FUNCTIONS

• Responsible for assisting in directing the operations and staff of the HR department.
• Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.
• Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction
• Develops and maintains productive, informative, and respectful relationships that support achievement of business-focused results with assigned departments.
• Serves as a business partner to various client groups. Understands the organizational structure for each department; develops and maintains knowledge of the business unit needs; and provides HR support to team members at all levels of the organization. Assist in directing responsibility for ensuring that property HR SLAs are followed and met.
• Identifies and develops strategies for client groups with respect to turnover, retention, staff development, engagement, employee relations, guest service, compensation, wellness, and performance management issues. Identify and establish partnerships with local workforce development groups, colleges, and community outreach organizations.
• Partners with top HR leader and other members of the HR team in the monthly budget reconciliations, P&L review, and approving departmental purchasing.
• Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance with departmental budget initiatives; reporting budget concerns to the manager. 
• Partners with top HR executive to determine Human Resources strategy.
• Analyzes property trends and metrics related to engagement, turnover, staff development, etc., in partnership with the HR team and develops solutions, programs, and policies, as necessary.
• Manages and resolves employee and/or labor relations issues; conducts effective, thorough, and objective investigations in cases of grievances, harassment, employee concerns, or EEOC issues. 
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
• Provides performance management (coaching, counseling, career development, corrective action, performance reviews, and terminations) guidance/counsel to client groups and their teams to ensure compliance with law, regulations, and internal policy/procedure.
• Maintains current knowledge of HR policies, programs, laws, and regulations.
• Develop reports and other key metrics, including but not limited to the monthly HR Scorecard, Strategic Plan, or other identified HR analytics.
• Facilitates training and development programs and delivers results that correspond with established goals. Analyzes program results and redirects as necessary for talent development. 
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. 
• Responsible for ensuring compliance with all regulatory compliance within the area of responsibility and reporting potential issues to Executive Management / GM. 
• Maintains strict confidentiality in all departmental and company matters.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS

• Bachelor’s degree (B.A./B.S.) in human resources management or related field from a four-year college or university; five or more years’ experience as a Human Resources Generalist; or equivalent combination of education and experience.
• PHR or SPHR professional certification preferred. 
• Proficient computer skills, including Microsoft Office software (Word, PowerPoint, Excel, and Outlook); iCIMS and UltiPro experience a plus.
• Must have excellent organizational and communication skills.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Demonstrated an intermediate level of competence in the areas of ambition, customer service, engagement, leadership, business reasoning, and emotional intelligence.
• Flexible working all shifts, including holidays, nights, and weekend hours as business needs dictate.

SUPERVISORY RESPONSIBILITIES   

• Responsible for staff development and training programs.
• Responsible for the rewards and recognition program to maximize employee engagement.
• Evaluates team members within the department and delivers constructive feedback to employees regarding performance.
• Determines recommendations for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.
• Determines work procedures and expedites workflow. 
• Responsible for employee performance (disciplining, coaching, counseling).

LANGUAGE SKILLS: Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, possess the ability to operate an added machine, and have basic computer skills.

REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS: Employee must be able to obtain an MGCB license.

PHYSICAL DEMANDS: The physical demands described here are representative of those required of an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee is frequently required to reach with hands and arms and to talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.  

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to very loud.

Employees will be exposed to an environment containing unrestricted secondhand tobacco smoke.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer