We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

ESSENTIAL FUNCTIONS

The following and other duties may be assigned as necessary:

• Helps in all areas of HR, including employment, communication, team member events, and record retention.
• Maintains general offices, front counter, lobby area, and TDR kiosks, ensuring that they are neat/clean, orderly, and well-stocked.
• Handles Team Member questions/requests and escalate issues as appropriate to ensure prompt resolution.
• Performs administrative duties, including maintaining employee records, data input, and research; preparing reports; ordering office supplies, team member/vendor badges, gaming licensing, and renewals, etc.
• Assists in coordinating and facilitating Talent Audition and New Hire Orientation. - Assists in developing and maintaining property communication, including the employee self-service portal, back-of-house hallways; maintaining updated required federal, state, and local posters, and property communications
• Maintains an upbeat & positive attitude as well as a professional, courteous, and friendly demeanor with all Team Members, applicants, and guests.
• Assists with the design and execution of engagement, wellness, and retention events. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. 
• Responsible for ensuring compliance with all local, state, and federal regulations within the area of responsibility and reporting potential issues to management.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to satisfy each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor’s degree (B.A./B.S.) in human resources management or related field from a four-year college or university, or a combination of education and experience.
• PHR or SPHR professional certification preferred. 
• A minimum of 1 – 3 years of experience in an HR or customer service position is required.
• Exceptional customer service focus, including attention to producing quality results.
• Proficient computer skills, including Microsoft Office software (Word, PowerPoint, Excel, and Outlook); iCIMS and UltiPro experience a plus.
• Must have excellent organizational and communication skills.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Demonstrated an intermediate level of competence in the areas of ambition, customer service, engagement, leadership, business reasoning, and emotional intelligence.
• Flexible working all shifts, including holidays, nights, and weekend hours as business needs dictate.

SUPERVISORY RESPONSIBILITIES   

• N/A

LANGUAGE SKILLS: Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, possess the ability to operate an added machine, and have basic computer skills.

REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS: Employee must be able to obtain an MGCB license.

PHYSICAL DEMANDS: The physical demands described here are representative of those required of an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee is frequently required to reach with hands and arms and to talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.  

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to very loud.

Employees will be exposed to an environment containing unrestricted secondhand tobacco smoke.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer