We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• Responsible for supervising staff and the overall daily management of a designated shift in the Slots department. Supports, administers, and manages operational goals while monitoring achievement of performance and profit objectives.
• Adheres to scheduling requirements and coordinates with management regarding any concerns, with a focus on guest satisfaction.
• Assists in the departmental budget process by providing recommendations, supporting budget initiatives, and reporting budget concerns to management.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
•  Provides authorizing and verifying signatures for jackpot payments, when applicable, in accordance with established procedures.
• Works closely with management to implement and oversee strategies related to customer service, comping, slot floor layout and mix, revenue growth, and expense management to maximize profitability.
• Shares responsibility for team member engagement by addressing and managing feedback, suggestions, complaints, and grievances.
• Assists with maintaining and processing departmental paperwork, logs, schedules, and communications.
• Shares responsibility for the overall integrity of daily operations during assigned shifts.
• Ensures regulatory compliance within the area of responsibility and reports potential issues to management.
•  Maintains strict confidentiality in all departmental and company matters.

• High School Diploma or equivalent and one (1) year of experience in Slots Operations; or two (2) years of customer service management experience; or an equivalent combination of education and experience.

• Must have thorough knowledge of Slots Operations.

• Must have excellent written and verbal communication skills and be fluent and literate in English.

• Ability to maintain a high level of confidentiality and professionalism.

• Must be proficient in Microsoft Office applications (Excel, Word, Outlook, etc.) and have knowledge of Slots operating systems.

• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

• Ability to write reports, business correspondence, and procedure manuals.

• Ability to effectively present information and respond to questions from groups of managers, clients and customers.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer