• Runs nightly reports to reset the system for next day operations.
• Checks in and checks out guests while providing the highest level of customer service possible. Maintains a courteous and professional manner at all times.
• Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment. Must obtain proper authorization.
• Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and Housekeeping.
• Handles guest problems or complaints in a courteous and professional manner.
• Must have strong communication and organizational skills. Ability to take direction.
• Maintains knowledge of hotel, casino, outlet, and community events.
• Answers, records, and processes all guest calls, messages, requests, questions, and concerns.
• Assumes ownership of positively influencing the guest experience.
• Contacts appropriate individuals or departments as necessary to resolve customer’s requests.
• Reviews shift logs and memos and documents pertinent information.
• Recruits assistance of hotel manager in unique situations.
• Welcomes and acknowledges ALL guests according to standards set forth by Margaritaville Resort and Casino (This includes non-hotel guests).
• Follows all company policies and procedures.
• Must maintain a professional and clean appearance.
• Speaks with others in professional language and can prepare and review written documents completely.
• Maintains and develops a positive working relationship with fellow team members, management, and executive staff.
• Assists additional hotel departments as needed.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A combination of experience or training will be considered.

EDUCATIONAL REQUIREMENTS:

• High School Diploma or equivalent.
• Minimum of one year of experience in a supervisory or leadership role.

LANGUAGE SKILLS:

• Fluent English language skills, both verbal and in writing.
• A second language is not required but is an advantage.

OTHER SKILLS AND ABILITIES:

• Ability to obtain the appropriate work authorization per local, state, federal, and gaming regulations.
• Good keyboard skills and proven working knowledge of Microsoft Office.