General Accountabilities:

• Greets all guests in a courteous manner, displaying a helpful, CARiNG attitude of EXCELLENCE; assists guest with related Pool needs (i.e., towels, chair cushions, etc.).
• Efficiently attends to and serves guests who are utilizing the pool.
• Monitors access of Pool services to ensure that only Hotel guests have utilization of the amenities.
• Assists in keeping respective area(s) clean and organized; stocks, maintains, and cleans areas.
• Responds to guest inquiries and requests; resolves issues in a timely, friendly, and efficient manner.
• Provides directions and guidance to guests inquiring about the Hotel, amenities, and surrounding area.
• Other duties as assigned.

Qualifications:

• High School Diploma or equivalent.
• Excellent service standards, guest relations, and etiquette.
• Must be able to work outside for long periods of time.
• Abide by company appearance standards and with the designated uniform.
• Ability and dedication to exceed service standards.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Proficiency in oral and written communication skills in English.
• Must be able to work variable shifts, weekends, holidays, and special events as needed.