We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

                                                                                                          Pending Regulatory Approval

• Cross-Functional Leadership: Directs and oversees security, risk management, and valet operations to ensure a seamless, safe, and secure guest experience across the property. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
• Risk & Mitigation Strategy: Leads Risk Management team in identifying operational and financial risks, managing general liability claims, and implementing proactive mitigation strategies to protect property assets.
• Valet & Traffic Management: Maximizes service efficiency, claims control, and safety protocols within the valet department, ensuring rapid response times and high service standards.
• Regulatory Compliance & Safety: Ensures all operations strictly adhere to corporate safety initiatives, local and federal safety laws, and internal control standards
• Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.    
• Develops, evaluates, enforces, reviews and approves changes or revisions to operating practices, procedures and standards based on business trends and practices.
• Provides for the safety of team members including keeping areas free of safety hazards, debris and litter and performing
• Identifies and resolves security related problems.
• Develops and implement alternative methods for security operation improvement.
• Examines and analyzes the physical property, processes and procedures and develop, institute, oversee and enforce emergency policies.
• Serve as liaison with gaming regulators, public law enforcement, fire and other agencies as it relates to security by maintaining a positive and constructive relationship.
• Conducts, supervises and prepare reports relating to investigations of any losses or violations of law, regulations, policies or procedures.
• Transfers Table Games fills and credits.
• Provides escorts as needed.
• Testifies in court when necessary.
• Protects and preserves the assets of the company.
• Compiles information, complete and submit reports to authorized management or Accounting as required.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
• Maintains strict confidentiality in all departmental and company matters.

• Bachelor’s Degree (B.A./B.S.) or equivalent; or five to seven year of casino Security, military, or police experience; or equivalent combination of education and experience. Three years of leadership experience preferred.
• Must have excellent organizational and communication skills.Must be proficient in Microsoft applications (Excel, Word).Must be proficient in Microsoft applications (Excel, Word).

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to operate a manual and automatic transmission automobile.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer