ESSENTIAL DUTIES AND RESPONSIBILITIES

Additional responsibilities may be assigned as needed:

• Familiarize yourself with restaurant service standards, including table setups, beverage service, and pre-bussing procedures
• Clean and reset tables thoroughly before moving to the next, ensuring all surfaces, chairs, and booths are properly wiped and sanitized
• Clear used dishes, clean ashtrays, and reset tables with appropriate settings
• Stock service stations with necessary items such as glassware, cups, and silverware
• Maintain cleanliness throughout the restaurant, including floors, carpets, and service areas
• Handle all glassware, silverware, and china in a sanitary manner, ensuring proper hygiene practices
• Assist servers when possible, without neglecting primary responsibilities
• Do not handle guest checks or money from tables
• Supply side stations with bulk items and remove trash as needed
• Remove condiments and reusable items from bus carts and break down side stations at the end of service
• Clean and maintain beverage equipment including coffee urns, milk dispensers, juice machines, iced tea machines, and soda dispensers
• Ensure all service stations are clean and fully stocked before the end of each shift
• Provide courteous and friendly service to all guests and team members

QUALIFICATION REQUIREMENTS

• Must be at least 18 years of age
• High School Diploma or GED
• Previous bussing experience preferred, especially in a high-volume dining environment
• Professional, pleasant, and confident demeanor with a well-groomed appearance in accordance with company standards
• Strong interpersonal skills with the ability to build and maintain effective working relationships with guests and team members
• Thorough understanding of company and departmental policies, procedures, rules, and regulations.
• Ability to read, write, and communicate effectively in English
• Basic math skills for handling routine tasks
• Experience with MMS and MICROS systems preferred

SUPERVISORY RESPONSIBILITIES

• None

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating procedures, and manuals in English
• Strong verbal and written communication skills to interact effectively with guests, team members, and management
• Capable of conveying information clearly and professionally in high-pressure or fast-paced situations
• Able to understand and respond to guest inquiries, concerns, and feedback with courtesy and accuracy
• Must be able to document incidents, complete reports, and follow written instructions precisely
• Proficiency in communicating policies, procedures, and expectations to team members

REASONING ABILITY

• Ability to apply common sense and sound judgment to carry out written, oral, or diagrammed instructions
• Strong problem-solving skills in standardized situations involving multiple variables
• Capable of making quick decisions under pressure while maintaining guest satisfaction and safety
• Able to assess situations and respond appropriately to guest needs, operational challenges, or unexpected events
• Demonstrates logical thinking and adaptability in a fast-paced, high-volume environment
• Must be able to prioritize tasks and manage time effectively during peak business hours
• Ability to interpret and follow company policies, procedures, and regulatory guidelines
• Maintains professionalism and discretion when handling sensitive or confidential information

CERTIFICATES, LICENSES, REGISTRATIONS

• Must qualify for all licensing and permit requirements as mandated by federal, state, and local regulations
• Valid Clark County Health Card required

PHYSICAL DEMANDS

• Regularly required to stand for extended periods and use hands to handle tools, equipment, and objects
• Frequently required to reach with arms, speak clearly, and actively listen in a fast-paced environment
• Visual acuity required, including close vision, color differentiation, and peripheral awareness
• Ability to lift and move:
  • Up to 30 lbs regularly
  • Up to 50 lbs frequently
  • Up to 100 lbs occasionally (with assistance or equipment as needed)
• Must be able to push, pull, bend, twist, stoop, crouch, kneel, and maintain balance in various work environments, including confined or crowded spaces
• May be required to navigate stairs, ramps, and uneven surfaces
• Must be able to perform physical tasks safely and efficiently in a dynamic and guest-facing setting

WORK ENVIRONMENT

• May be exposed to secondhand tobacco smoke
• Fast-paced, high-energy atmosphere requiring excellent multitasking and communication skills
• Frequent interaction with guests and team members in a dynamic customer service setting
• May involve standing, walking, or moving for extended periods during shifts
• Must be comfortable working in areas with varying noise levels, lighting, and temperature conditions
• Flexibility required to work nights, weekends, holidays, and overtime based on business needs
• Compliance with uniform and grooming standards is required
• Must adhere to all company policies, procedures, and regulatory guidelines
• Reasonable accommodations will be made for individuals with disabilities in accordance with applicable laws