We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• Provides superior guest service by actively engaging guests and demonstrating a friendly, helpful, courteous, and enthusiastic attitude toward guests and fellow team members.
• Demonstrates expert knowledge of all levels of PENN Play benefits, the PENN Play app, current promotions, events, food specials, and other offers.
• Actively promotes PENN Play and other PENN products by recruiting, enrolling, and educating guests on the benefits, features, and value of available programs and services.
• Encourages adoption and usage of the PENN Play app and assists guests with understanding and utilizing available benefits.
• Establishes new player accounts and maintains accurate player database information in accordance with established procedures.
• Develops and maintains the technical skills necessary to effectively utilize patron data systems and other departmental technology.
• Processes and redeems Direct Mail offers and issues appropriate promotional prizes to eligible guests in accordance with established policies and procedures.
• Maintains detailed knowledge of all the property, including food and beverage outlets, hours of operation, entertainment, promotions, and other guest offerings in order to provide accurate and timely information.
• Responds to and assists in resolving guest questions, concerns, opportunities, and conflicts in a fair, professional, and equitable manner.
• Escalates guest issues to the Marketing Manager or other appropriate department personnel when necessary to ensure timely and effective resolution.
• Maintains open communication with the Marketing Manager.
• Assists with the planning, setup, execution, and breakdown of on-site and off-site promotions and special events, including but not limited to tournaments, drawings, and other marketing events.
• Works collaboratively with the Marketing team to ensure all materials, supplies, prizes, and other items required for promotions and special events are prepared and positioned appropriately and in a timely manner.
• Follows all established policies, procedures, and guidelines for each promotion, event, and marketing activity.
• Maintains strict confidentiality of player information, including but not limited to names, addresses, contact information, level of play, wins, losses, visit history, and other personal or gaming-related information.
• Adheres to all corporate, property, and departmental policies, procedures, operating guidelines, and regulatory requirements within the area of responsibility.
• Maintains a thorough understanding of all Marketing Services functions and supports departmental initiatives as needed.
• Remains patient, professional, and positive at all times while communicating clearly, effectively, and enthusiastically with guests and team members.
• Assists the Marketing Manager and other department personnel with projects, programs, promotions, and other duties as assigned.

• Associate's degree (AA.) or equivalent from two-year College or technical school preferred. 
• Minimum of one year Guest Service experience; or equivalent combination of experience and education preferred. 
• Must have moderate to high level computer skills, including experience with the Microsoft Office Suite of products. 
• Must possess excellent oral and written communication skills.  
• Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.  
• Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.).  
• Must be flexible and willing to work any shift. 

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer