General Accountabilities: 

• Greeting guests with a warm and friendly attitude as they enter the establishment and get them seated.  

• Providing guests with menus and answering any initial questions. 
• Coordinates and controls the flow of the seating chart, optimizing an even workload for all staff. 
• Engaging with guests to ensure they’re provided with exceptional customer service. 
• Answering calls, taking reservations, responding to complaints, and helping to resolve them. 
• Helping team members with other tasks in the restaurant as needed.  
• Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. 
• Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. 

Qualifications: 

• Prior customer service experience in a fast-paced environment preferred. 

• Previous cash handling experience a plus. 
• Ability to multitask and problem solve.  
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. 
• Ability to stand and walk throughout the duration of shift. 
• Excel at working independently and as part of a team. 

• Must obtain a Bossier ABO and LACT.