PENN Entertainment, Inc.

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PLAYER SERVICES CASHIER

Job ID
2026-145706
Property
Hollywood Casino at The Meadows
Location
US-PA-Washington
Type
Regular Full-Time
Category
Casino Operations

WE LOVE OUR WORK.

  • Have knowledge of casino Players Club program to enroll new guests in the program.
  • Maintain a working knowledge of the Players Club, cashier’s cage, as well as larger casino facility including promotions and special events to effectively communicate with guests.
  • Count into cash drawer (as needed) or open cash dispenser window and all corresponding programs.
  • Complete cash transactions including, but not limited to, TITOs, chip redemptions, cash advances, check cashing, digital wallet deposits/withdrawals, PA lottery tickets, slot jackpots, casino credit, Coinstar receipts, even cash exchanges, and sportsbook payouts.
  • Responsible for maintaining drawer inventory throughout and balancing at the end of shift.
  • Responsible for understanding all aspects of FINCEN and AML compliance, tracking appropriate transactions, understanding Title 31 processes and remaining compliant at all times.
  • Provides smooth and efficient service.
  • Resolves minor guest service conflicts.
  • Assist guests with any questions and evaluate guest information to determine if qualification criteria have been met with various casino promotions.
  • Explain marketing programs and promotions to new and existing members.
  • Complete forms and reports to include, but not limited to, customer point dispute, name/address change, merge/delete accounts, daily arrival reports, cash drawer balance sheets, variance forms, miscellaneous disbursements, miscellaneous receipt of funds, win/loss statements and call logs as requested.
  • Keep areas in a neat and orderly appearance and work in a professional manner and capacity.
  • Ensures that all key control procedures are executed according to established guidelines.
  • Assists with kiosks as needed in relation to emptying or filling the units.
  • Provide comprehensive events, promotion, and motor coach information to guests.
  • Effectively communicate with supervisors regarding customer complaints.
  • Have knowledge of handbook rules, internal MEMOs, policies, and procedures.
  • Maintains strict confidentiality in all company matters.
  • Other assignments and duties as assigned.

BRING US YOUR BEST.

  • Maintain an outgoing and enthusiastic personality.
  • Demonstrate proficiency in operation of personal computer equipment.
  • Ability to learn and understand computer programs.
  • Ability to read, analyze, and interpret computer screens and player tracking.
  • Ability to effectively present information clearly and describe casino programs and promotions to customers.
  • Proficiency in basic mathematical skills (add, subtract, multiply, and divide).
  • Highly organized and detail-oriented.
  • 10-key (calculator) skills a plus.
  • General cashiering background or prior money handling experience required.
  • Proficiency in cash handling skills.
  • High school graduate or general education degree.
  • Must be at least 18 years of age.

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