We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

POSITION SUMMARY

As a Building & Grounds Manager, you are responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled workforce. The incumbent is also responsible for directing the day-to-day activities of the Building & Grounds Department on assigned shift.

GENERAL ACCOUNTABILITIES

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

1. Responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service.
2. Hires, trains, schedules, evaluates, and manages staff to ensure that employees receive adequate guidance, resources, and information to perform work responsibilities and achieve established objectives.
3. Establishes and maintains department objectives, standards, procedures, and budget to ensure the proper management of department.
4. Trains, motivates and supervises personnel on assigned shift; implements disciplinary procedures.
5. Appraises work situations; directs, delegates, schedules and organizes work crews through their leaders to accomplish all assigned job functions.
6. Assigns routine and non-routine job functions to departmental employees; performs time and attendance.
7. Maintains a good public relations image to PENN Entertainment, Inc.’s departments and patrons.
8. Maintains departmental cleanliness standards through inspection process throughout all assigned areas of responsibility by observing and correcting any work-related deficiencies.

Essential Duties & Responsibilities

Environmental Services Management

• Direct and supervise all EVS team members to ensure cleanliness standards are consistently achieved.
• Develop and implement cleaning procedures and schedules for all public areas, back-of-house spaces, offices, and exterior property grounds.
• Conduct routine inspections of facilities and grounds to identify deficiencies and corrective actions.
• Ensure compliance with company cleanliness standards, safety regulations, and sanitation requirements.
• Manage cleaning supply inventories and equipment maintenance programs.

Building & Grounds Operations

• Oversee the appearance and upkeep of parking lots, sidewalks, roadways, and exterior facilities.
• Coordinate seasonal property preparations, including storm readiness and recovery efforts.
• Monitor pest control, pressure washing, and specialty cleaning services.
• Identify and initiate improvements that enhance curb appeal and overall property appearance.

Leadership & Team Development

• Recruit, train, coach, and develop EVS and grounds personnel.
• Conduct performance evaluations and provide ongoing feedback.
• Schedule staff appropriately to meet operational needs while controlling labor expenses.
• Promote a positive work environment focused on teamwork, accountability, and guest service.
• Lead departmental meetings and safety briefings.

WORKING CONDITIONS/ESSENTIAL FUNCTIONS

• Position is at times subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume. 
• At times this position works with various types of chemicals; proper safety precautions are taken.
• This position occasionally works outdoors and is subject to all weather conditions; proper clothing is provided.
• Ability to communicate effectively with customers and all levels of employees.
• Ability to effectively and efficiently move around work area.
• Ability to observe and direct actions of subordinates.
• Ability to use a computer keyboard, calculator and typewriter.
• Ability to operate all Building & Grounds cleaning equipment.

JOB QUALIFICATIONS

• Knowledge and understanding of cleaning tools, chemicals and procedures.
• Working knowledge of the purchasing system and time and attendance system.
• 3 years of supervisory experience in an environmental services environment preferred

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer