We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Additional responsibilities may be assigned as needed:

• Cultivate and maintain relationships with gaming guests, promoting the property and gaming offerings to high-end players.
• Acquire new business and engage existing guests through casino promotions, special events, and direct marketing.
• Address guest concerns, inquiries, and issues promptly and professionally.
• Analyze and interpret casino play to support business decisions.
• Drive profitable business while adhering to comp and credit policies.
• Generate new local and out-of-market business through regular Player Development travel.
• Submit and manage guest room reservations efficiently.
• Serve as a liaison between guests and other departments, supporting special events and resolving collection issues.
• Contribute to the development and execution of promotional strategies to enhance player engagement and revenue.
• Review and approve casino credit applications in compliance with company policies.
• Supervises VIP Services team members through training, scheduling, coaching, performance management, and daily workflow coordination.
• Achieve and maintain departmental performance goals.

SUPERVISORY RESPONSIBILITIES

This job will have supervisory responsibilities:

• Assists with the training and development of VIP Services team members to support consistent service standards and performance expectations.
• Supports department rewards and recognition efforts to promote employee engagement and a positive team environment.
• Provides day-to-day feedback and coaching to team members regarding performance, guest service, and adherence to department standards.
• Provides input regarding staffing and scheduling needs, including recommendations for assignments and coverage based on business needs.
• Coordinates daily work assignments and helps manage workflow to ensure operational needs are met efficiently.
• Addresses performance concerns through coaching and counseling and escalates issues to management, as appropriate.

QUALIFICATION REQUIREMENTS

• Must be at least 21 years of age
• Minimum of 5 years’ experience as an Executive Casino Host or equivalent role in Player Development at a major gaming operation
• College degree or equivalent experience in Casino Marketing within a major gaming environment
• Proficient in reading, writing, and speaking English; strong organizational and telephone communication skills
• Maintains confidentiality of sensitive information and presents a professional, confident, and well-groomed demeanor
• Demonstrated ability to work collaboratively with staff, management, and guests across departments
• Proven track record of delivering exceptional guest service with a consistently positive and enthusiastic attitude
• Thorough understanding of company and departmental policies, procedures, and standards
• Working knowledge of casino and hotel computer systems; familiarity with casino games preferred
• Experienced in data entry with strong attention to detail
• Proficient in Microsoft Word, Outlook, Excel, and Office Suite

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating procedures, and manuals in English
• Strong verbal and written communication skills to interact effectively with guests, team members, and management
• Capable of conveying information clearly and professionally in high-pressure or fast-paced situations
• Able to understand and respond to guest inquiries, concerns, and feedback with courtesy and accuracy
• Must be able to document incidents, complete reports, and follow written instructions precisely
• Proficiency in communicating policies, procedures, and expectations to team members

 REASONING ABILITY

• Ability to apply common sense and sound judgment to carry out written, oral, or diagrammed instructions
• Strong problem-solving skills in standardized situations involving multiple variables
• Capable of making quick decisions under pressure while maintaining guest satisfaction and safety
• Able to assess situations and respond appropriately to guest needs, operational challenges, or unexpected events
• Demonstrates logical thinking and adaptability in a fast-paced, high-volume environment
• Must be able to prioritize tasks and manage time effectively during peak business hours
• Ability to interpret and follow company policies, procedures, and regulatory guidelines
• Maintains professionalism and discretion when handling sensitive or confidential information

 CERTIFICATES, LICENSES, REGISTRATIONS

• Must qualify for all licensing and permit requirements as mandated by federal, state, and local regulations
• Valid Alcohol Awareness Card required

 PHYSICAL DEMANDS

• Regularly required to stand for extended periods and use hands to handle tools, equipment, and objects
• Frequently required to reach with arms, speak clearly, and actively listen in a fast-paced environment
• Visual acuity required, including close vision, color differentiation, and peripheral awareness
• Ability to lift and move:
  • Up to 10 lbs regularly
  • Up to 30 lbs frequently
  • Up to 50 lbs occasionally (with assistance or equipment as needed)
• Must be able to push, pull, bend, twist, stoop, crouch, kneel, and maintain balance in various work environments, including confined or crowded spaces
• May be required to navigate stairs, ramps, and uneven surfaces
• Must be able to perform physical tasks safely and efficiently in a dynamic and guest-facing setting

 WORK ENVIRONMENT

• May be exposed to secondhand tobacco smoke
• Fast-paced, high-energy atmosphere requiring excellent multitasking and communication skills
• Frequent interaction with guests and team members in a dynamic customer service setting
• May involve standing, walking, or moving for extended periods during shifts
• Must be comfortable working in areas with varying noise levels, lighting, and temperature conditions
• Flexibility required to work nights, weekends, holidays, and overtime based on business needs
• Compliance with uniform and grooming standards is required
• Must adhere to all company policies, procedures, and regulatory guidelines
• Reasonable accommodations will be made for individuals with disabilities in accordance with applicable laws

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer