General Accountabilities: 

• Checks in and checks out guests while providing the highest level of professional and courteous customer service possible at all times.  
• Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment.  
• Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and housekeeping. 
• Handles guest problems or complaints in a courteous and professional manner. 
• Maintains knowledge of hotel, casino, outlet, and community events. 
• Answers, records, and processes all guest calls, messages, requests, questions, and concerns. 
• Contact appropriate individuals or departments as necessary to resolve customer’s requests. 
• Reviews memos and documents pertinent information. 
• Recruit's assistance of hotel manager in unique situations. 

Qualifications: 

• Previous experience in hotel front desk or office setting preferred; minimum one (1) year of experience in a customer service position required. 
• Computer literate with capability in Microsoft office 
• Strong decision making and problem-solving skills. 
• Meticulous attention to detail. 
• Excels both independently and as a member of a team.