• Actively patrols assigned sections looking for opportunities to be of service to our guests.
• Sincerely greets and welcomes all guests on the slot floor.
• Celebrates any win by the guests. 
• Completes jackpots promptly, accurately, and with a high degree of personalized service; completes verification of paperwork for jackpot payouts. 
• Maintains a good relationship with the Cage employees to help execute slot transactions.
• Offers assistance to slot playing guests and explains features of the slot machine when necessary, including the ticket in/ticket out technology.
• Determines machine malfunctions and identifies appropriate actions; corrects machine malfunctions (e.g. printer errors, bill validators, etc.).
• Must keep, maintain the integrity of, and balance cash wallets at the end of shift.
• Promotes positive guest relations through prompt, courteous and efficient service.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A combination of experience or trained will be considered.

EDUCATION AND EXPERIENCE: 

• High School Diploma or equivalent.
• Money handling experience a plus.
• Casino experience a plus.
• Knowledge of principles and processes for providing customer service.

LANGUAGE AND SKILLS:

• Ability to read, analyze and interpret common documentation.
• Ability to respond to common inquiries or complaints from employees, regulatory agencies, or members of the staff.
• Ability to write and present information to management in a reasonable manner.

MATHMATICAL SKILLS: 

• Ability to perform normal mathematical computations regarding the implementation of current duties.

REASONING ABILITY:

• Ability to define problems, collect data, establish facts, and draw valid conclusions. 
• Ability to interpret an extensive variety of instructions and deal with several variables.