Sorella by Giada

Sorella by Giada will partner with Celebrity Chef and entrepreneur Giada De Laurentiis at our new land-based Hollywood Casino in Aurora. The new dining experiences will bring De Laurentiis’ signature fusion of classic Italian cuisine and modern California influence to the Chicagoland region.

The Maitre d' is responsible for providing daily supervision of front-of-house operations to ensure efficient restaurant service and an exceptional guest experience. This role supports the Food & Beverage Manager in achieving operational, financial, service, and performance objectives while ensuring compliance with company policies, departmental procedures, and applicable regulatory requirements.

Essential Responsibilities

• Supports departmental operational goals and monitors performance to ensure service, productivity, and profitability objectives are achieved.

• Oversees reservations, guest seating, table assignments, and dining room flow to maximize efficiency and guest satisfaction.

• Coordinates staffing and scheduling needs with management to ensure appropriate service coverage.

• Supports compliance with departmental budgets and established cost-control measures.

• Ensures team members consistently follow established customer service and hospitality standards.

• Greets and welcomes guests, manages special requests, and ensures a positive and personalized dining experience.

• Addresses guest concerns and service issues promptly and escalates unresolved matters to management.

• Monitors dining room operations to ensure tables are properly set, service areas are maintained, and restaurant presentation meets established standards.

• Coordinates communication between guests, servers, bartenders, kitchen staff, and management to ensure seamless service.

• Assists with developing and maintaining service procedures and ensuring consistent execution of restaurant standards.

• Conducts or assists with pre-shift meetings to communicate daily priorities, reservations, special events, and pertinent operational information.

• Monitors team member performance and provides direction to ensure efficient workflow and consistent service standards.

• Supports team member training and development, reinforcing hospitality expectations, teamwork, and accountability.

• Provides ongoing coaching, feedback, and counseling to team members as appropriate.

• Assists the Manager with administrative responsibilities and operational reporting as assigned.

• Ensures compliance with company policies, departmental procedures, health and safety standards, and applicable regulatory requirements.

• Identifies and promptly reports operational, safety, or compliance concerns to management.

QUALIFICATION REQUIREMENTS

• Must be 21 years of age
• High School Diploma or GED; or two years of previous customer service experience; or combination of education and experience
• Five years’ experience in Food & Beverage preferred, but not required
• Ability to perform basic math skills
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
• Must be proficient in Microsoft Office programs
• Excellent motivational, communication, and customer service skills required
• Must have knowledge of kitchen/restaurant sanitation, operation, and maintenance of equipment
• Must be able to work any day of the week and any shift, including holidays and weekends